
Petz Rio Grande Brazil
A comprehensive pet store in Rio Grande, Brazil, offering a wide range of products and highly-praised grooming services with transparent viewing.
Highlights
Must-see attractions
Social
From TikTok & Reddit
Best Time
Fewer crowds, better service

Petz Rio Grande Brazil
Best Time
Fewer crowds, better service
Highlights
Must-see attractions
A comprehensive pet store in Rio Grande, Brazil, offering a wide range of products and highly-praised grooming services with transparent viewing.
"The grooming staff are excellent, treating pets with carinho and attention, and the transparent area is a big plus!"

Confirm Grooming Appointments
App issues are common. Call or visit in person to ensure your pet's grooming slot is booked correctly. 📅
Observe Grooming Sessions
The transparent grooming area allows you to see your pet being cared for. Great for peace of mind! 👀

Quick Facts
Hours
Rating
4.6 · 289 reviews
Type
Pet Store
Highlights
Discover the most iconic attractions and experiences

Extensive Pet Product Selection
Discover a vast array of pet supplies, from food and toys to accessories and medications. Find everything your furry friend needs.

Transparent Grooming Area
Watch your pet's grooming session through glass enclosures. See the care and attention they receive firsthand.

Dedicated Pet Care Staff
Friendly and attentive employees who treat pets with genuine care and affection. They make the grooming experience enjoyable for your companions.
Plans like a pro.
Thinks like you
Planning Your Visit
Timing is Everything
Product Pricing & Availability
Best Times
Insider Tips
from TikTok, Instagram & Reddit
Confirm Grooming Appointments
App issues are common. Call or visit in person to ensure your pet's grooming slot is booked correctly. 📅
Observe Grooming Sessions
The transparent grooming area allows you to see your pet being cared for. Great for peace of mind! 👀
Medication Prices
Medication can be expensive. Consider purchasing only for emergencies or comparing prices elsewhere. :moneywithwings:
Variety of Pet Products
Find a wide range of pet essentials and unique items. Some products might be pricier than average. :shopping_bags:
Tips
from all over the internet
Confirm Grooming Appointments
App issues are common. Call or visit in person to ensure your pet's grooming slot is booked correctly. 📅
Observe Grooming Sessions
The transparent grooming area allows you to see your pet being cared for. Great for peace of mind! 👀
Medication Prices
Medication can be expensive. Consider purchasing only for emergencies or comparing prices elsewhere. :moneywithwings:
Variety of Pet Products
Find a wide range of pet essentials and unique items. Some products might be pricier than average. :shopping_bags:
Friendly Staff
The grooming staff are praised for their attentiveness and affection towards pets. ❤️
What Travellers Say
Reviews Summary
Petz Rio Grande is praised for its extensive product selection and the exceptional care provided by its grooming staff, who are noted for their attentiveness and affection towards pets. The transparent grooming area is a significant plus for owners. However, recurring issues with the booking app and difficulty reaching the store by phone, along with higher prices for some items like medications, are notable drawbacks.
"Ot"
Eduardo Barros
"Grande variedade de produtos, alguns um pouco acima da média. Mas o horário é muito bom"
Adriana Maich
"Bom dia! Hoje venho aqui fazer uma reclamação. Nossas petz estavam marcadas para tomar banho no dia 14 de março. Levei as duas e ao chegar lá no Petz Rio Grande fui informada que elas não estavam agendadas sendo que, minha irmã havia agendado e contava no app. Lá me informaram que duas funcionárias haviam pedido ionização na semana anterior e a outra estava de atestado. Até aí tudo bem. Voltei pra casa e minha irmã me mostrou que no APP constava o agendado. Hoje minha irmã foi olhar e consta no APP que nossas pets não compareceram no dia 14 de março o que é uma grande mentira. Achei um desrespeito. Moramos no bairro Cidade Nova que é um pouco distante. As funcionárias são excelentes pena que oapp não funciona. Tem mais, o telefone não funciona ou seja, ninguém atende é so pelo APP ou indo direto lá para marcar banho ou qualquer outro tipo de atendimento. Não levo mais minhas pets e deixo bem claro que não é por causa das meninas que dão o banho pelo contrário elas são atenciosas. Acho que é por isso, que estão pedindo ionização. Se não respeitam os clientes, imagino os funcionários. Uma lástima porque nossas pets eram muito bem tratadas pelas funcionárias, mas o APP uma que temos que usar nao funcion direito. Uma falta de consideração com os clientes. Infelizmente mudei minha avaliação por este motivo. O banho esta muito caro agora, mas mesmo assim estávamos Levando nossas pets porque eram muito bem tratadas. Agora com este APP que temos que usar por morar longe, não vale a pena. Não recomendo mais o PETZ
24/ 03/2023.
Lugar onde os funcionários são bem atenciosos. As nossas pet Kira e Tequila tomam banho a cada 15 dias e adoram. Temos o privilégio de assistir porque é tudo envidraçado. Qualquer pessoa pode ver passo a passo do banho. Kira toma banho com a Jô, Tequila com a Carol. Ótimas funcionárias que tratam nossas pets com carinho e atenção. São uns amores. Eu recomendo a todos levarem seu pets lá. Tem bastante promoções, vários produtos de qualidade e um ótimo atendimento por todos funcionários."
Lydia Cipolatti
What People Like
What People Dislike
Frequently Asked Questions
🚇 🗺️ Getting There
Petz Rio Grande is located in the city of Rio Grande, Brazil. While specific public transport routes can vary, many visitors find it accessible by car. If you're coming from the Cidade Nova neighborhood, it's a bit of a distance, so confirm the best route via ride-sharing apps or local transport information.
Typically, large retail stores like Petz offer parking facilities for customers. It's advisable to check with the store directly or look for signage upon arrival to confirm parking availability and any associated fees.
Petz Rio Grande generally has good operating hours, making it convenient for shoppers. However, it's always best to verify the exact opening and closing times for the day you plan to visit, as these can sometimes change.
Yes, ride-sharing services like Uber or 99 are generally available in Rio Grande and can be a convenient way to get to Petz. This is especially useful if you don't have your own transportation.
Most modern retail establishments aim for accessibility. While specific details aren't widely shared, Petz stores usually have features like ramps and accessible restrooms. It's recommended to contact the store directly for confirmation.
🎫 🎫 Tickets & Entry
No, Petz Rio Grande is a retail store, and you do not need tickets to enter. You can browse the products freely. Entry is generally free for all customers.
Booking grooming appointments can be done through the Petz app or by visiting the store. However, be aware that the app has been reported as unreliable, so confirming your booking directly with the store is highly recommended.
Specific cancellation policies can vary. If you need to cancel or reschedule, it's best to contact Petz Rio Grande directly as soon as possible to understand their procedures and avoid any potential no-show fees.
Petz often has promotions and discounts on various products. It's a good idea to check their app, website, or ask in-store about any ongoing deals or loyalty programs.
Generally, pet stores like Petz welcome well-behaved pets. However, it's always a good practice to keep your pet on a leash and be mindful of other customers and their pets.
🎫 🛍️ Products & Services
Petz Rio Grande offers a wide variety of pet products, including food, treats, toys, accessories, grooming supplies, and medications. They aim to be a one-stop shop for pet owners.
Grooming prices can vary based on the size of the pet, the type of service, and any additional treatments. While some reviews mention prices being a bit high, the quality of care from the staff is often highlighted. It's best to inquire directly for current pricing.
Some reviews indicate that medication prices at Petz can be quite high, making them prohibitive for regular purchases and more suited for emergency situations. It's advisable to compare prices if possible.
Petz typically carries a range of pet food brands, from mainstream options to premium selections. The quality generally aligns with the brands offered, and customers can find options for various dietary needs.
While Petz stores are primarily retail outlets, some larger locations may have affiliated veterinary clinics or services. It's best to check with Petz Rio Grande directly to see if they offer veterinary consultations or treatments.
🎫 ⭐ Customer Experience
Customer service at Petz Rio Grande receives mixed reviews. While the grooming staff are consistently praised for their attentiveness and care, issues with the booking app and phone lines have been reported, leading to frustration for some customers.
Yes, the grooming staff are frequently commended for their excellent treatment of pets, showing them affection and care. Many customers feel their pets are well-treated by these employees.
The most common complaints revolve around the unreliability of the Petz app for booking appointments and the difficulty in reaching the store by phone. Some customers also find medication prices to be high.
Many customers highly recommend the grooming services due to the staff's excellent care and the transparent grooming area. Despite app issues, the positive experiences with the groomers often outweigh the negatives for repeat visitors.
Yes, Petz Rio Grande features transparent grooming areas, allowing you to watch the entire grooming process. This provides reassurance and transparency for pet owners.
Social
from TikTok, Instagram & Reddit