Alibaba Headquarters
Alibaba's sprawling Hangzhou headquarters, a symbol of tech innovation, sustainability, and modern corporate design.
Highlights
Must-see attractions
Social
From TikTok & Reddit
Best Time
For official visits or scheduled tours.
Alibaba Headquarters
Best Time
For official visits or scheduled tours.
Highlights
Must-see attractions
Alibaba's sprawling Hangzhou headquarters, a symbol of tech innovation, sustainability, and modern corporate design.
"A modern, high-tech campus that offers a glimpse into the operations of a global tech giant."
🎯 Pre-Arrange Visits
Access is restricted. Schedule any visits or tours well in advance through official channels.
📱 Tech-Savvy Environment
The campus is highly digitized. Be prepared for a tech-forward experience.
Highlights
Discover the most iconic attractions and experiences
Alibaba Global Headquarters
Hangzhou
A sprawling, modern campus designed with sustainability and technology at its core. Impressive architecture and a glimpse into a tech giant's operations.
Campus Greenery & Design
Alibaba Headquarters Campus
Experience the innovative architectural design and eco-friendly features of the campus, reflecting Alibaba's commitment to sustainability.
High-Tech Facilities
Alibaba Headquarters
Witness the advanced technology integrated throughout the campus, from office spaces to common areas, showcasing a forward-thinking work environment.
Plans like a pro.
Thinks like you
Planning Your Visit
Visitor Access & Purpose
Location & Surroundings
Best Times
Insider Tips
from TikTok, Instagram & Reddit
🎯 Pre-Arrange Visits
Access is restricted. Schedule any visits or tours well in advance through official channels. 
📱 Tech-Savvy Environment
The campus is highly digitized. Be prepared for a tech-forward experience.
📍 Hangzhou Exploration
While the HQ isn't a tourist spot, explore Hangzhou's West Lake and tech scene. +1
📸 Respect Privacy
Photography may be restricted in certain areas. Always ask permission.
Tips
from all over the internet
🎯 Pre-Arrange Visits
Access is restricted. Schedule any visits or tours well in advance through official channels.
📱 Tech-Savvy Environment
The campus is highly digitized. Be prepared for a tech-forward experience.
📍 Hangzhou Exploration
While the HQ isn't a tourist spot, explore Hangzhou's West Lake and tech scene. +1
📸 Respect Privacy
Photography may be restricted in certain areas. Always ask permission.
What Travellers Say
Reviews Summary
Reviews for Alibaba Headquarters primarily focus on its impressive, modern, and high-tech campus design. Visitors often note the scale, cleanliness, and sustainable features. However, it's crucial to understand that this is a corporate site, not a public tourist attraction, and access is strictly controlled.
"I am writing this with a great sense of disappointment. I recently purchased an item for 20 euros, but the seller canceled the order, citing a vague reason related to shipping issues. My frustration grew when I discovered the very same item had been immediately relisted on the platform, but this time with a significantly higher price of 30 euros.
To make matters worse, your customer service provided a truly unacceptable response, offering me a mere 1 euro as compensation for the inconvenience. It is a truly disheartening experience.
Because of this series of events, I felt I had no choice but to delete my account with you today, after 14 years of being a customer."
Joshua Naben
"Nice campus. Location is plus point. You will find all the necessary things within the campus. Other than this all other things you can also find nearby like restaurant, saloon, banks etc. Campus is well maintained and high tech . I love this place ❤️"
Vijay Prajapati
"AliExpress – A Platform of Systemic Fraud and Zero Buyer Protection
Let me be clear: what’s happening on AliExpress is no longer a series of isolated issues — it’s a systemic failure that’s harming loyal customers. I personally lost 532.99 PLN (approx. $130) due to dishonest sellers and AliExpress’s blatant refusal to support buyers. This is not a one-time incident — it’s a repeated pattern of negligence, deceit, and indifference.
Here are the order numbers involved in my case:
8199835227598405
8199835227638405
8200037493408405
8200712939088405
8200712939108405
8200714378618405
8200712939008405
8200712939028405
8200712939048405
8200712939068405
8200283590878405
8200714378598405
What went wrong? Everything:
Partial refunds granted but for less than promised,
Refunds promised but never paid out,
No return labels provided, despite repeated requests,
No access to the official return process, even though I met all requirements.
I followed every step in AliExpress’s own return policy. I submitted disputes, attached clear evidence, contacted support, messaged the official AliExpress Instagram, left comments on orders, submitted appeals, and even wrote public reviews on platforms like Trustpilot. I have archived all of this proof.
And yet — nothing. No resolution, no communication, no accountability.
Let me highlight one specific case: order 8200714378598405.
I received the wrong product. I filed a dispute, provided clear photographic proof, and explained the issue thoroughly. AliExpress rejected the dispute with no explanation. Out of sheer frustration, I returned the item under a different reason, only to receive 14 PLN out of the 29 PLN I originally paid.
This wasn’t my fault. I followed the rules. And I got punished for it.
Let me be brutally honest:
AliExpress protects shady sellers and leaves honest buyers completely on their own.
Their customer service is a joke — automated, robotic, and utterly useless. The entire dispute system is designed to wear you down until you give up. There is no real buyer protection, no accountability, no justice.
This isn’t just bad luck. This is how the platform is built.
If you value your money, your time, or your sanity — stay away from AliExpress.
I’m done with them, and I strongly advise everyone else to stop using this platform too.
What they advertise is not what they deliver.
They sell a false sense of security. In reality, you’re on your own."
RJMagik
What People Like
What People Dislike
Frequently Asked Questions
🚇 🗺️ Getting There
The Alibaba Headquarters is located in Hangzhou, China. Public transportation like subways and buses are available to reach the Yuhang District where it's situated. Taxis or ride-sharing services are also common options.
Accessibility for international visitors depends on the purpose of the visit. Official business or study tours require prior arrangement. Casual tourism is generally not permitted.
Hangzhou has a well-developed public transport system. The metro is efficient for getting around the city. For direct access to the Alibaba campus, ride-sharing apps are also a convenient choice.
🎫 🎫 Tickets & Entry
Alibaba Headquarters is a corporate campus and not a public attraction, so general admission tickets are not available. Visits are typically by invitation or for pre-arranged business meetings or study tours.
No, you cannot simply walk into the Alibaba campus. Access is controlled and requires prior authorization or an official invitation.
As a corporate office, the 'visiting hours' are aligned with standard business hours, typically Monday to Friday, during the day. However, this is only relevant if you have a scheduled appointment.
Public guided tours are generally not offered. However, educational institutions or business groups may arrange study tours or site visits with prior approval.
🎫 📍 Onsite Experience
You can expect to see a modern, high-tech corporate campus with innovative architecture, green spaces, and advanced facilities designed for a tech-centric work environment.
Modern corporate campuses like Alibaba's are typically designed with accessibility in mind, featuring ramps, elevators, and accessible facilities. However, specific needs should be confirmed during visit arrangements.
Yes, the campus often features canteens and dining facilities for employees, which may sometimes be accessible to visitors on official tours. These are noted for their variety and affordability.
Photography policies can vary within the campus. While some areas might allow it, others, especially sensitive work areas, may prohibit it. It's best to check with your host or guide.
🎫 🏢 Business & Study
Yes, Alibaba often hosts study tours for students from universities and business schools interested in technology and e-commerce. These visits need to be arranged in advance.
Businesses looking to visit for partnerships or collaborations should contact Alibaba's relevant departments or their business contacts directly to schedule an official meeting.
Visitors can gain insights into Alibaba's corporate culture, technological innovation, e-commerce strategies, logistics, and customer service approaches.
For Different Travelers
Tailored advice for your travel style
👨👩👧 Families with Kids
+1🧑🎓 Students and Academics
+1 These visits provide invaluable insights into the world of e-commerce and tech innovation. Students can gain a deeper understanding of how a global tech giant operates, from its logistics to its customer service strategies. 💼 Business Professionals
+1 The campus offers a look into the operational efficiency and technological advancements that drive Alibaba's global success, making it a valuable destination for those in the tech and e-commerce sectors. Deep Dives
In-depth insights and expert knowledge
Alibaba Headquarters: A Hub of Innovation
It features modern architecture and is equipped with advanced facilities, reflecting Alibaba's status as a global tech giant. +1This campus serves as a central hub for many of Alibaba's operations, fostering innovation and collaboration among its employees. The design emphasizes open office spaces and efficient use of resources, showcasing a forward-thinking approach to corporate environments.
+1 Visitors, particularly those on business or study tours, often remark on the campus's scale, cleanliness, and high-tech integration. +1While not a typical tourist destination, the headquarters offers a unique glimpse into the operational heart of one of the world's largest e-commerce and technology companies. It's a place where business strategy meets architectural innovation, providing valuable insights for those interested in the tech industry.
Navigating Hangzhou and Tech Tourism
When visiting Hangzhou, leveraging local transportation is key. The city has a robust public transportation system, including subways and buses, which can efficiently connect you to various parts of the city.
It's important to note that while social media often showcases impressive visuals of places like the Alibaba campus, direct tourist access can be limited. Many creators highlight the impressive architecture and modern facilities, but emphasize that visits are often pre-arranged for business or educational purposes.
+2 This means that while you can admire the exterior and learn about the company, a full interior tour might not be readily available to the general public.
Social
from TikTok, Instagram & Reddit