"Hansa-Park was the 36th park I’ve had the chance to visit, which gives me a fairly solid basis for comparison. Unfortunately, it was also the most disappointing experience I’ve had so far.

Right upon arrival, we headed straight for Schwur des Kärnan. After waiting for nearly an hour inside the building (often in complete darkness), we were finally informed that the ride couldn’t open due to an audio system issue. Although we were given the option to leave the line, we chose to stay, hoping for a quick resolution. Ten minutes later, we were forced to evacuate. The total wait time ended up being 1.5 hours… for nothing.

But the most baffling part came next: as soon as we exited, the ride immediately reopened. Strangely, only around thirty people had been evacuated, allowing those who remained in line to board before us. As a result, we had to wait another 1.5 hours. This kind of partial and opaque handling of a technical issue is difficult to justify. Once an evacuation is decided, it should apply to the entire queue—without exception—to ensure basic fairness for all guests.

In other parks, such inconveniences are usually compensated with priority access or a return ticket. Here, nothing. Three hours of waiting for a coaster, with no communication and no goodwill gesture. It left us feeling abandoned.

Sadly, this was not an isolated incident. The park’s overall management seemed to be struggling: very long wait times, rides operating under capacity, understaffed teams (for instance, only one operator for the drop tower, compared to two or three in other parks for similar attractions), and a general atmosphere of unmotivated staff.

For Schwur des Kärnan, we estimated a throughput of around 300 people per hour that day, even though the maximum capacity is closer to 450. The lack of additional trains was obvious, especially when the wait time exceeded an hour.

Let me be clear: my 2-star rating is not a punishment for technical breakdowns themselves — these things happen — but rather for how they were handled. It’s the human decisions in response to unexpected events that make the difference between a well-run park and a poorly managed one.

In summary, between the lack of information, inconsistent incident handling, understaffing, and poor attraction optimization, this visit was a major letdown. And it’s not just about bad luck — it’s about management choices. I won’t be going back anytime soon.

Answer:
Hello,

Thank you for your response.

I notice that your reply mainly tries to play with words ("control stop," "assisted exit") without ever addressing the core issue experienced by visitors. This kind of justification does nothing to change the poor on-site experience.

Moreover, I note that there is neither an apology nor any sign of self-reflection in your message. The way you responded shows a lack of consideration for visitors, which is regrettable.

Lastly, the reality is that the park’s management is far from satisfactory: extremely low throughput (300 people per hour on Kärnan), a lack of trains on coasters, very long dispatch times (often over 5 minutes), and understaffed and unmotivated employees at several attractions.

Best regards,"

Enzo Chatelain

"An awesome park with a high quality lineup of rides featuring the absolutely awesome Flucht von Novgorod & Schwur des Kärnan roller coasters which are absolutely must-do rides. Food is good and high quality, and the whole place is full of passion. Highlander drop tower & Nessie roller coaster serve as great supporting attractions.

The park is very fresh and well-kept. The only downside is sometimes the queues for Novgorod & Kärnan can get a fair bit longer than for any other ride, but otherwise this is a great park. I'm excited for their new ride Cornwall Coaster coming in 2026"

Robert Allen

"went there in the middle of august. long lines and waiting times for buying tickets and for the roller coasters. karnan and novgorod looked very scary but turned out to be nice experiences. the drop tower also has some gimmicks."

SARIYA PANTUHONG