Zuma Rome

"We visited Zuma Rome and had a great experience. The restaurant was full and had a strong atmosphere. The service was amazing, professional, and very attentive. After dinner we went up to the bar and sat outside. The only thing that did not meet our expectations was the music. It was not on the same level as the Zuma vibe we know from Mykonos and Dubai, where the musical atmosphere is much stronger.
The food was excellent as always at Zuma, fresh, precise, and full of flavor.
Overall, it was a very good experience with high level service."

nir yifrach

"Always drawn to authentic Japanese cuisine, I started my meal with crispy fried squid seasoned with chili and lime—delicious as always. Next, I savored the spicy beef tenderloin accompanied by a side of steamed rice, a personal favorite. For the maki rolls, I tried the lobster tempura with avocado and black truffle, which had a bold truffle flavor and was truly excellent.

We have been coming here for several years without encountering any issues with staff members. However, on this occasion, after booking two tables and observing that one table finished earlier, the manager attempted to dismiss us by bringing both checks to our table without our request. Note, we were still engaged in our coffee and had not finished. The tables are reserved for two hours, and we had not exceeded this period, which makes the manager's actions perplexing. He was unapologetic and departed abruptly while we were disputing the matter. Such conduct is highly unprofessional and discourteous."

A S

"We had been waiting for the opportunity to travel to a city that has Zuma and to go there for dinner, expecting exceptional service and food, as the restaurant’s reputation suggests. I made the reservation more than a month and a half in advance. We arrived on time, but when we approached the table, the hostess said she needed to check again if that was indeed our table, so we stood waiting in the middle of the restaurant for a few minutes before being seated.

I asked if we could move to a table by the wall because I didn’t feel comfortable sitting in the middle, surrounded by other tables that were too close together, but unfortunately, that wasn’t possible since the restaurant was full. Still, I expected we would get a better table considering that I booked well in advance, at a time when all time slots were still available, meaning the restaurant wasn’t anywhere near fully booked back then.

The waiter gave us the menus, which were very interesting and extensive. However, since this is an oriental fusion restaurant, it was quite difficult to decide what to order because the dishes and names are not something you encounter every day. The waiter never came to ask if we needed help choosing, to make a recommendation, or to explain any of the dish names, which would have been very helpful.

We ordered cocktails twice, and both times the waitress, upon reaching our table, had to ask another waiter whether those drinks were meant for us. We noticed the same thing happening with food at other tables, the waiters seemed rushed and unsure where to take each dish, completely lacking any expression or warmth.

Our reservation was at 8:00 p.m. Around 9:20 p.m., we asked for the menu again because we wanted to order more sushi, after already having had three starters and two main dishes. At that point, we were told that a new reservation was coming in and we needed to leave the table. If the policy is that each table can only be occupied for 1 hour and 30 minutes, then the hostess should have told us that upon arrival, and the waiter should have reminded us before taking the last order.

In the end, we simply asked for the bill and didn’t order any dessert, even though I was really looking forward to trying Zuma’s desserts. I’m very disappointed because Zuma turned out to be such a letdown, even though we were so excited to go there and try this interesting cuisine. They should really work on improving their service and the overall experience, which, in addition to good food, should include attentive and engaged staff who assist with the menu, check if everything is all right with the meal, and genuinely make guests feel taken care of."

Martina Terakaj