Regina Palace Hotel

"We spent a few days at this hotel and unfortunately were not convinced in the end. I’ll start with the negative points first:

1. We booked an economy room for over €200 per night. In the room description it says that "some of these rooms" have a velux window. Unfortunately, we ended up with exactly such a room. The room was very small and there was no view over the courtyard at all. On top of that, the room was quite outdated (scratched walls, barely any water coming from the shower, cobwebs on the ceiling, etc.). Now, I can’t really complain about having a velux window since it was in the description. However, after a couple of days I went to reception and asked if we could switch to another room for the remaining nights (an economy room with garden view, as described on the hotel’s website). I was told that such a room doesn’t exist, and that economy always means velux window. The description clearly says “some of the rooms”—so either the room description is clearly wrong and misleading, or they just didn’t want to give me a better room. I found this very disappointing. For the price, definitely not recommendable.

2. Breakfast was good, but I really enjoy scrambled eggs, and these were made from powder, not from fresh eggs. That was a bit surprising.

3. The parking garage is sufficient, but considering the room rates and the type of guests (very expensive cars), it’s surprising that there is no surveillance.

Now for the positive points:

1. The hotel is very centrally located. You can easily reach Stresa on foot, several sights are directly accessible by boat, and Milan can be reached by train in just an hour.

2. Breakfast has a very wide selection.

3. The outdoor pool and indoor facilities are very well done.

Overall, I would rate the hotel as “satisfactory.” The biggest downside for us was the room, which was really poor value for such a high price. A good location alone cannot justify these rates."

Runo Die

"We stayed for 3 nights in one of the suites with a beautiful view towards lago maggiore to get engaged and afterwards celebrate our engagement and we were excepting a beautiful weekend.
Unfortunately, that was not the case.
The services and the series of unpleasant situations left us with a bitter taste. Even the basics that you pay for,were missing.

This might be a 4-star hotel on paper, but it truly feels like it deserves none. We’ve stayed in lower-rated places where respect, service, and care were much higher — and that says a lot.
• Fridge fee: €5/day just to use the minibar fridge for our own two bottles. After signing the agreement for the full stay, we were still asked if we wanted a minibar refill. Communication between staff was almost non-existent.
• Parking fee: €20/day, even if you’re a guest of the hotel. (Not even a discount for hotel guests)
• Restaurant service: practically nonexistent. Our table (in the middle of the room) was ignored while the waiter focused on the nearby tables, even though there were only 4 occupied tables in total. Two glasses of wine were forgotten. The tiramisu was a disappointment — just one soaked biscuit.
The food was good, but expected more from an a la carte restaurant.
• Room cleanliness: far below expectations. We found packaging on the floor, dust and lint, dirty mirrors, and even mold in the bathroom. For a suite, this was shocking.
• Breakfast: very limited, with hardly any variety (mostly just tomatoes as “vegetables”). Breakfast ends at 10:00, and even though people were still eating, everything was cleared away immediately — you couldn’t even get water.
• Other issues: uncomfortable pillows, rude staff, and a general lack of some guests.
I don’t know if that was because of the appearance, the fact that we were young or they are simply rude because that’s how they feel.

On the positive side, the room itself was aesthetically beautiful, we had an amazing view over Lake Maggiore, the pool was large and pleasant, and the music around it was relaxing. The cappuccino is very tasty.

Overall, though, this was one of the most disappointing hotel experiences we’ve had. Definitely not worth the price, especially for such a special occasion.
I am actually sorry that the hotel (staff and everything included) are not inclined to treat people equally and with respect.
Will not be staying here again, and I am not recommending this hotel to anyone."

Andrea Giurgiu

"Regina palace is one of the best hotels we have had stayed over the years we visited Italy. The staff at the reception and the breakfast were professional and attentive. The rooms and bathrooms are spacious, with lots of natural light. For us, we had the interior garden and pool view, pleasant to see the mountains when open the windows. Gorgeous belle-époque bar and game room, with classical music playing. The spa on the ground floor is a treat, modern and clean. The pool is open during long hours.
We will definitely come back!"

Claire CC