H&M

"The H&M store in Bukit Bintang is a sprawling three-story haven for fashion enthusiasts, offering a vast selection of clothing, accessories, and home goods. While its prime location near MRT and other transportation options is a major plus, the store experiences some notable drawbacks.
The most significant shortcoming is the limited selection for men's clothing. Compared to the extensive and diverse offerings for women and children, the men's section feels somewhat neglected, leaving male shoppers with fewer options to choose from. This can be particularly frustrating for those seeking specific styles or sizes.
Furthermore, the store often appears understaffed, leading to long queues at the checkout counters and a lack of assistance on the sales floor. This can significantly impact the overall shopping experience, especially during peak hours when the store is crowded. Customers may find themselves waiting for extended periods to pay for their purchases or struggling to find assistance with inquiries or locating specific items.
Despite these shortcomings, the H&M store in Bukit Bintang remains a popular destination for many due to its convenient location and the overall quality and affordability of its products. However, it's crucial to be aware of these potential drawbacks before visiting, particularly if you are a male shopper or prioritize efficient customer service."

Misran

"my mom have a bad experience shopping at this store. she just bought bucket hat and asking help to remove the tag and then later NOT EVEN LEAVE THE STORE she found out that the hat have a defect inside. and she asking why this bucket hat have a defect? if there is defect she wants to return it, and the cashier said it can’t be returned and told her friend PLAYING VICTIM said “dia salah kan i lepasin tagnya” very poor quality checking and very poor attitude. i never want to go back to this store👎🏼👎🏼"

ananda faried

"Amazing Service at H&M@Lot10 – Thank You!

I want to express my heartfelt appreciation for the outstanding service I received from two incredible staff members at H&M Lot10 Ground floor ladies section – a gentleman and a lovely pregnant lady (whose name I unfortunately didn’t catch). I was on the hunt for a specific bracelet that was said to be available only at this location, and from the moment I asked for help, both of them went above and beyond to assist me.

Despite the challenge in locating the item – which turned out to be the very last piece and couldn’t be found – they both showed such genuine dedication, patience, and professionalism. It wasn’t just about whether I got the bracelet or not; it was about how they made me feel as a customer – valued, respected, and well taken care of.

Their work ethic, kind attitude, and willingness to go the extra mile truly stood out. Even though I left without the bracelet and bought a different one, I walked away with something even better – a reminder that excellent service still exists, and it’s the people that make all the difference.

Thank you both for your time and effort. I hope this message reaches you and your management – because you absolutely deserve the recognition."

Bal Romasant