Duyong Marina & Riverfront - Image 1
1 / 3

Duyong Marina and Riverfront

3.8
·2k reviews·Kuala Terengganu, Malaysia

A sprawling resort with scenic bay views, but marred by significant maintenance issues and inconsistent service.

Highlights

Must-see attractions

Social content

Social

From TikTok & Reddit

Best Time

Weekday mornings

Fewer crowds, potentially better service

CrowdLow
Loading map...
Duyong Marina & Riverfront - Image 1

Duyong Marina and Riverfront

Best Time

Weekday mornings

Fewer crowds, potentially better service

CrowdLow

Highlights

Must-see attractions

A sprawling resort with scenic bay views, but marred by significant maintenance issues and inconsistent service.

3.8
(2k reviews)

"Looks better in photo than real life. Resort looks tired and most fittings in room were aged or poorly maintained. Reddit"

Vertical photo
TIP

Inspect Room Upon Arrival

Check for cleanliness, stains, and functioning amenities immediately. Report any issues promptly.

BYO Essentials

Bring your own toiletries and tissues, as some guests found them damp or unpleasant.

Third hero image

Quick Facts

Hours

Rating

3.8 · 1,904 reviews

Type

Hotel

👶 Good for kids♿ Wheelchair accessible🅿️ Accessible parking

Highlights

Discover the most iconic attractions and experiences

Scenic Bay Views

Scenic Bay Views

Convention Centre

Enjoy picturesque views of the bay and the suspension bridge, offering a glimpse of the resort's potential beauty.

Sprawling Resort Grounds

Sprawling Resort Grounds

Explore the expansive resort, which, despite maintenance issues, offers a sense of scale and a potentially pleasant environment.

Refined Restaurant Ambiance

Refined Restaurant Ambiance

Dine at the resort's restaurant, which aims for a refined atmosphere, though food quality and service can be inconsistent.

Your AI travel agent

Plans like a pro.
Thinks like you

Start Chatting

Planning Your Visit

Manage Expectations: Charm vs. Condition

While Duyong Marina offers beautiful views and a sprawling resort feel, many guests report significant maintenance issues. Be prepared for a property that looks better in photos than reality, with potential issues in room cleanliness and facility upkeep. Reddit

Location & Accessibility

Duyong Marina is situated a bit far from the town center, requiring a 15-20 minute drive for dining and amenities. Consider your transportation needs carefully, as internal resort transport may also be in poor condition. Reddit

Best Times

When
Weekday mornings
Why
Fewer crowds, potentially better service
Crowd
Low
When
Late afternoons
Why
Enjoy sunset views
Crowd
Medium

Insider Tips

from TikTok, Instagram & Reddit

Inspect Room Upon Arrival

Check for cleanliness, stains, and functioning amenities immediately. Report any issues promptly. Reddit

BYO Essentials

Bring your own toiletries and tissues, as some guests found them damp or unpleasant. Reddit

Confirm Breakfast Inclusions

Verify if breakfast is truly complimentary or part of your room package to avoid confusion. Reddit

Plan for Off-Site Dining

The resort is a drive from town; consider dining options beforehand or be prepared for a short trip. Reddit

Tips

from all over the internet

Inspect Room Upon Arrival

Check for cleanliness, stains, and functioning amenities immediately. Report any issues promptly. Reddit

BYO Essentials

Bring your own toiletries and tissues, as some guests found them damp or unpleasant. Reddit

Confirm Breakfast Inclusions

Verify if breakfast is truly complimentary or part of your room package to avoid confusion. Reddit

Plan for Off-Site Dining

The resort is a drive from town; consider dining options beforehand or be prepared for a short trip. Reddit

Manage Wi-Fi Expectations

Wi-Fi can be unreliable. Don't depend on it for critical tasks. Reddit

What Travellers Say

3.8
(2k reviews)

Reviews Summary

Duyong Marina and Riverfront is a resort with beautiful potential, offering scenic bay views and a sprawling layout. However, numerous guests have expressed deep disappointment due to significant maintenance issues, including poor room upkeep, cleanliness problems, and neglected facilities like the swimming pool. Service quality is also inconsistent, with some staff lacking professionalism. Reddit

"I have been coming here every year since few years ago, but this time, i checked in on 19th October 25, the service was really bad, i booked in booking.com prior months but when i came around 4pm for check ins the room wasn’t ready, it was ready at 5pm. We booked three rooms and each room was not near as we requested as we had agreed through phone ( i called 2 weeks prior on the arrangement). When we ask any compensation, they told us will give free breakfast but it was already in the room deal we paid. No proper apologies from the team as well. Very disappointed 😩."

Jamiatul Afina

"Honest opinion? Beautiful place, strategic location with good service. Bad side of this? Lack of maintenance, everything looked rundown. The room was very not well maintained. It is a huge room, beautiful view which I can see part of sea from the balcony. The room was not well maintained. Sadly, the pillows and bedsheet smell weird. I can see some stains on it. Bathroom was not clean enough including the 🛀. The hot water was hard to switch off. The tissues smell very damp. The balcony including the chairs and table was very run down. :( swimming pool is very dirty. The water was murky. Wifi was not working! Talked to the reception & they said it was ok. I was okay? I wish the management team can look at this matter because according to Google it is a 4 stars hotel, I feel cheated overall."

Lulu Anonymous

"deeply disappointed with the experience I had during my stay at this hotel on 24-25 Oct 25 . I do not recommend customers to consider this hotel. my conversation i had with the lobby staff on duty at 9:30am 25/10/25 was not pleasant and i think she should hv been more professional n courteous in dealing with my appeal to extend my stay up to 1pm. we truly understand the rule but the manner she choose in turning down my request was deeply disappointing.I was informed that RM100 charge would be imposed on me automatically for checking out at 12:31 p.m.onwards ( which she explained verbally / followed by text messages that it is the hotel rule and i understood it truly). i appealed to her to consider to allow me to check out by 1pm (or maybe even earlier) , the said staff responded that i can but strictly i am warranted to pay rm100. its like compulsory- no consideration, no flexibility. I found her spontaneous response n decision is disappointing, particularly when our family had spent a thousands in renting the hotel’s event hall for a wedding ceremony held that same morning ( which the said staff was well informed abt this). It is disheartening to see that the hotel failed to extend even the slightest understanding or goodwill gestures to guests who have supported its business. the followed up text messages from this lobby staff i received at 9.51am n 9.53am 25/10/25 : - quote/unquote “ tadi sy cakap baik2 je kan dengan puan” and “i dah terangkan baik2 supaya puan faham” reflecting the needs of the mgmnt team to improve staff communication etiquettes."

nurul akmal

What People Like

Scenic bay views
Sprawling resort grounds

What People Dislike

Poor room maintenance
Cleanliness issues
Neglected facilities

Frequently Asked Questions

🚇 🗺️ Getting There

Duyong Marina and Riverfront is located a drive from the main town center. Taxis or ride-sharing services are the most convenient options. If driving your own vehicle, ensure you have clear directions as it's not directly on major routes. Reddit

Public transportation options are limited and may not be direct. It's advisable to arrange private transport or use ride-sharing apps for ease of access. Reddit

The resort is approximately a 15-20 minute drive from the town center, making it somewhat isolated for dining and shopping. Reddit

While parking is generally available, the condition of internal resort transport, like the van, has been noted as poor, suggesting a general lack of maintenance. Reddit

The resort is sprawling, but internal transport may be unreliable. Walking is an option, but be aware of the resort's overall maintenance status. Reddit

🎫 🎫 Tickets & Entry

Standard check-in is typically in the afternoon (around 3-4 PM), with check-out around noon. Late check-out requests may incur significant charges, and flexibility is limited. Reddit

While you can request specific room locations or adjoining rooms, guests have reported that these requests are not always honored, even when booked in advance. Reddit

Yes, a fee of RM100 is automatically imposed for check-outs after 12:31 PM. The hotel is strict about this policy, with little room for negotiation. Reddit

Booking in advance is recommended, especially if you have specific room requirements. However, be aware that even pre-booked arrangements may not be met. Reddit

While not explicitly stated in reviews, one guest experienced a lack of courtesy from staff regarding a late check-out request, suggesting a need for improved staff communication etiquette. Reddit

🎫 🛏️ Onsite Experience

Reviews consistently mention poor maintenance, stains on bedding, unpleasant smells, and issues with bathrooms and fixtures. The rooms are described as rundown despite being spacious. Reddit

Unfortunately, multiple guests have reported the swimming pool as dirty and murky, which is a significant drawback for a resort. Reddit

The Wi-Fi service is reported to be non-functional or unreliable by several guests, making it difficult to stay connected. Reddit

Some chalets lack basic safety features like handrails on stairs, posing a risk, especially for guests with mobility challenges. Reddit

The overall upkeep of the resort is a major concern, with many areas and fittings described as aged, broken, or poorly maintained. Reddit

🍽️ 🍽️ Food & Dining

The resort has a refined restaurant. However, the buffet breakfast has been described as a 'scam,' with some guests only receiving à la carte options like mee hoon. Reddit

Based on recent reviews, the buffet breakfast is not recommended. Guests felt misled and received limited options. Reddit

Room service details are not explicitly mentioned, but given the overall service issues, it's advisable to confirm availability and quality. Reddit

The resort is a 15-20 minute drive from town, where you'll find more dining options. Plan for transportation if you wish to dine off-site. Reddit

While the restaurant aims for refinement, guest experiences suggest inconsistency in food quality and service. Reddit

📸 📸 Photography

The views from the convention center, including the suspension bridge on the bay, offer scenic photo opportunities. The resort grounds themselves can also provide interesting backdrops, despite their condition. Reddit

While the resort looks better in photos than in reality, the bay views and the scale of the grounds can still yield appealing shots. Focus on the natural scenery. Reddit

The suspension bridge on the bay is a notable landmark that provides a good photographic subject. Reddit

Late afternoons can offer beautiful lighting for sunset views over the bay. Early mornings might be quieter for capturing the scenery. Reddit

You can photograph the rooms, but be aware that the reality may not match the polished look often presented in promotional materials due to maintenance issues. Reddit

You may also like

Duyong Marina and Riverfront (2026) – Best of TikTok, Instagram & Reddit Travel Guide