"This is the best vacation I have ever taken in my entire life and after staying here, I don't ever want to go anywhere else!!!! A special thank you to Enrique Chan for making this trip so special for my family and I and even sending us delicious appetizers to try at YAMA! Our butlers, Rodrigo and Antonio were extremely attentive and even made my sister and I a lavender bath after a long pool day! Alessandra was such a kind, fun person to talk to each morning and she made the best coffee I have ever had!!! Our bartenders made our trip so enjoyable before and after dinner, thank you Artemio, Ivan, and Raul!!! I cannot wait to come back. These people and this place is incredible. Thank you all for making my vacation so relaxing and fun. The food and service is like nothing I have ever experienced before in my life."

Victoria Wilkins

"I spent 3 nights at Le Blanc with my husband and a small group of friends. The service was wonderful! From pool staff, to restaurant servers, to our butler, everyone was friendly and welcoming. Our room was comfortable, clean, and nicely appointed. For dinners, we ate at Terazza, Bella, and Yama. Yama was our best meal and quite good. Bella was disappointing. Terazza is worth it just to sit outside in the breeze with the view! The breakfast in the main restaurant was fantastic and a favorite of my whole group. I am a food person, travel for food, and enjoy a nice meal but don’t come to an all inclusive expecting fantastic food. The food at Le Blanc is the best that I’ve had at an all inclusive resort. The membership pitch wasn’t an issue at all. Someone asked us once as check-in, we said no, and that was the end of that. My only problem is that all the pool loungers were taken before 8am. People would come down and reserve them and then disappear despite a sign that says it’s not allowed. It made it hard for us to find loungers together each day."

Amy K

"Update:

You can look at my page and see that I don’t post many negative reviews. I’m not someone who complains easily, and I always give credit where it’s due. That should tell you how genuinely disappointing this experience was.

While waiting for airport transportation, the Public Relations Manager approached us and immediately had an attitude. She said, “Remember me?” and when we said yes, she replied, “Are you sure?” She mentioned seeing my review and said she was confused since we had “accepted” the higher manager’s offer of spa credits and room upgrades for a future stay. I clarified that while I told that manager she could email them, I had also made it clear that I was dissatisfied because we received no compensation for this current trip, and I won’t be returning.

The most frustrating part throughout this entire experience was the constant passing of responsibility. At Le Blanc, management said they couldn’t do anything because our initial reservation was made through Moon Palace. Then, when I went to the Palace Elite office to cancel my membership, they told me I’d have to travel 25 minutes back to Moon Palace or send an email instead.

Maybe it’s a cultural difference, or maybe I just expect better accountability when a company markets itself as “five-diamond luxury.” Either way, I can’t justify spending that kind of money on a brand that treats its guests, and loyal members, this way.

—

I’ve been a VIP member since March and upgraded my membership during this vacation. I have since requested cancellation. The bartenders, servers, and other frontline staff were absolutely wonderful, but management was unhelpful and dismissive.

We started at Moon Palace, and our sales associate transferred us to Le Blanc for the second half of our stay following my membership upgrade. We were told this five-diamond resort would be “effortless” and that every detail would be handled for us. The property is beautiful, but once you look past the surface, the cracks begin to show.

During our stay, my guest accidentally flooded the bathroom, hallway, and bedroom while showering. The butler was present and asked me to knock on the door to alert her. As I walked over, I slipped and fell on the wet marble floor. Several staff members rushed to help, and while I declined medical treatment, I was left bruised and limping for the remainder of my stay.

Management later claimed nothing was wrong with the shower and took no responsibility. We were moved to an equivalent room, but items were misplaced in the process, and several were left behind. The new room had a leaking shower, a toilet that clogged, and it took three separate requests just to get a top sheet—hardly the effortless luxury experience we were promised. The only compensation offered was a short spa service already included in our package.

After speaking with three different managers, the final “resolution” was a voucher for a future room upgrade or spa treatment—neither of which addresses the time, discomfort, or disappointment experienced on this trip.

I was prepared to invest over $235,000 USD in this membership program, yet the resort could not even offer a partial cash refund or meaningful gesture of goodwill. I’ll be taking my business elsewhere.

Other issues observed during my stay included:
• Loose marble flooring in hallways
• Faulty elevator door sensors (closing on guests)
• Broken elevator floor indicator panels
• Misaligned automatic doors requiring guests to step within inches to activate
• Missing glass tiles in the spa area
• Ceiling leak in the gift shop (with multiple buckets placed underneath)
• Debris and wasps in the Luna pool

Minor flaws are understandable in any property, but for a resort claiming five-diamond luxury, the lack of accountability and attention to detail is unacceptable."

Lauren Werth