"The beach and clear water made my trip for me, it was picture perfect. The staff were also all so lovely, and helpful, so definitely another huge positive!
This may just be a me thing, but the food was just ok. I was always able to find something for sure, and they had a fresh crepe station a few times at dinner which was nice. But overall, I wasn't a fan.
The rooms are definitely in need of a refurbish, as they are tired & dated, but very very clean! - my room had cracked/chipped tiles, loose plug ins, and the shower head (the handheld) was loose so it wouldn't stay when I slid the bar up, the shower also didn't drain well, so it overflowed onto the bathroom floor.
I don't know if the room service is real, I ordered some food on my first night, and it just never showed up.
The only thing that bothered me was they say on the website they offer snorkeling under the "included watersports" except according to the front desk they don't anymore. Luckily the Super Chedraui is close & sold masks & things for WAY cheaper than the hotel store. Still though, why say you offer something when you don't?
Overall? I'd potentially stay again, now that I know what to expect."

Alex

"Stayed here with the family and absolutely loved it. The food was great and the beach was always clean of seaweed when we stepped out in the morning. Rooms are a little older but still very clean. Drinks were good but nothing incredible. Could be stronger. Very accommodating and friendly staff. Mainly an older crowd here, outside of spring break, so it never gets too noisy out at the pools. Would absolutely recommend and would come back here"

Alex Guerrero

"We stayed here for our honeymoon and overall had a good time here during our three-day stay

The check-in process went smoothly, and the location is great since its within walking distance to the hotel district and had lots of restaurants and shops. The lobby did have a musty smell though.

Our room was comfortable, but the bathroom had a noticeable sewage odor, so we had to keep the door closed most of the time. You can also hear adjacent rooms through the vents.

The drinks were good, and there were many options for food. I appreciated that allergens were labeled (at the buffet and through the restaurant QR codes) which made dining much easier, and had a designated vegan section at the buffet. That said, it would have been nice to have at least one vegan dessert option beyond just fruit..

Since it was our honeymoon, we were hoping for a little something special in the room, but there wasn’t anything when we arrived - no biggie, we celebrated our own way.

The beach was beautiful and convenient for snorkling because there was some reefs nearby, the activities offered at the hotel was nice too and great they offered transportation shuttles for the larger events.

On day 3 my husband got sick and he suspects its the cold cuts, don't think its the resorts fault since sickness can vary person to person."

Angela & Aaron