Hotel Xcaret Mexico
An all-inclusive paradise blending luxury, nature, and adventure with included access to world-class Xcaret parks.
Highlights
Must-see attractions
Social
From TikTok & Reddit
Best Time
Enjoy vibrant shows
Hotel Xcaret Mexico
Best Time
Enjoy vibrant shows
Highlights
Must-see attractions
An all-inclusive paradise blending luxury, nature, and adventure with included access to world-class Xcaret parks.
"Truly an unforgettable experience! The property is absolutely breathtaking and impeccably maintained. "
Book Dining in Advance
Email the resort before your trip to request a wishlist for park and restaurant reservations. 📅
Comfortable Shoes are Key
The resort is massive! You'll be doing a lot of walking, so pack comfy footwear. :athletic_shoe:
Quick Facts
Rating
4.7 · 19,223 reviews
Type
Hotel
Website
hotelxcaret.comHighlights
Discover the most iconic attractions and experiences
Included Xcaret Parks
Various locations
Access to Xcaret, Xplor, Xel-Há, and more is a major perk. Explore nature, adventure, and culture included with your stay.
Unique Architecture & Design
Throughout the resort
The resort itself is a work of art, with stunning architecture and natural integration.
Swim-Out Suites
Select rooms
Enjoy direct access to a pool from your room for ultimate relaxation and privacy.
Culinary Delights
Multiple restaurants
From Mexican antojitos to fine dining, explore diverse and highly-rated culinary experiences.
Plans like a pro.
Thinks like you
Planning Your Visit
Book Ahead for Popular Dining & Parks
Prepare for a Massive Resort
Best Times
Insider Tips
from TikTok, Instagram & Reddit
Book Dining in Advance
Email the resort before your trip to request a wishlist for park and restaurant reservations. 📅
Comfortable Shoes are Key
The resort is massive! You'll be doing a lot of walking, so pack comfy footwear. :athletic_shoe:
Swim-Out Suites
Opt for a swim-out suite for direct pool access and a more private experience. :swimmer:
Utilize Shuttle Buses
Convenient shuttle buses run frequently between the hotel and parks, making travel effortless. 🚌
Tips
from all over the internet
Book Dining in Advance
Email the resort before your trip to request a wishlist for park and restaurant reservations. 📅
Comfortable Shoes are Key
The resort is massive! You'll be doing a lot of walking, so pack comfy footwear. :athletic_shoe:
Swim-Out Suites
Opt for a swim-out suite for direct pool access and a more private experience. :swimmer:
Utilize Shuttle Buses
Convenient shuttle buses run frequently between the hotel and parks, making travel effortless. 🚌
Ask for Bookings in Writing
If making bookings or cancellations, get confirmation in writing due to potential system issues. 📝
What Travellers Say
Reviews Summary
Hotel Xcaret Mexico offers a visually stunning and amenity-rich all-inclusive experience, particularly praised for its included access to multiple Xcaret parks and beautiful architecture. While many guests rave about the food, service, and unique features like swim-out suites, some common criticisms include lengthy check-in processes and occasional issues with signage or concierge bookings.
"Our second time at Xcaret Mexico. Would I recommend to a friend? Yes, with caveats.
Pros:
- Gorgeous architecture and views.
- Nice room with fun details.
- Great choice of restaurants including excellent breakfast buffets.
- The included parks (in particular Xcaret and Xplor).
- Most of the staff are great and speak English if needed.
Cons:
- 1 hour to check in is unacceptable. Marriott checks in guests in 2-3 minutes. It shouldn’t take them 10-15 minutes per person.
- Concierge service was awful. We spent over two hours booking things and often our bookings weren’t honoured. Tip: get every booking and cancellation in writing as their IT systems seem to be from the 1980s.
- Not enough signage. Cuevas and Bio are hard to find. Kids slide area is great but hidden.
- Buses to parks are frustrating. The short distance from Xplor and Xcaret can take somehow 20 minutes as you drive all over the place, and they cram you in like sardines so most people are standing. Need a simple train system, or more boats and more buses.
Overall a wonderful if frustrating experience. All of the above is fixable with a little investment."
Michael Watkins
"Beautiful resort — absolutely massive (you can easily get lost exploring)! The food overall was about 3/5, but room service was excellent (5/5) and housekeeping came daily, which we really appreciated. Communication with staff could be a bit tricky at times since we don’t speak Spanish. Several of the directional signs around the resort weren’t very clear, which made it hard to find certain places — locating Bio was especially tricky, and we had to ask multiple staff members for directions.
After it rained, a large puddle of water would collect outside our room and wasn’t cleaned up for quite a while — I almost slipped there a few times, so that’s something to watch out for.
The shuttle buses between the hotel and parks were super convenient — they run every 20 minutes and make getting around effortless.
Our favorite restaurants were Teatro, Costeru, Bio, Xin Gao, and Tama-mon — all had great food and service. We also tried Mercado, Trajnera, La Xentral, and La Cantina. We didn’t enjoy the buffets as much (like Mercado) because most dishes weren’t clearly labeled as vegetarian, which made it harder to choose. Also, while the staff asked about our dietary restrictions at every restaurant, the buffet staff didn’t offer much guidance on which dishes to avoid. They simply noted our restrictions but didn’t assist further, which made dining a bit confusing.
Tip: Email the resort before your trip to request a wishlist. It’s really helpful for reserving certain parks and restaurants in advance, as some of them require bookings."
R K
"This resort is our #1 options for a family get away. So many things to do for everyone.
Rooms are nice and clean, the servers make you feel at home. Location is great, an hour away from the Cancún airport.
The only downside, and this is something that it's being going for a long time.
Is the check in, this is ridiculous we got to the resort at 4:30 pm. and we got our room at 6:45 pm. This needs to charge and get better."
Donovan Prez
What People Like
What People Dislike
Frequently Asked Questions
🚇 🗺️ Getting There
Hotel Xcaret Mexico is located about an hour away from Cancun Airport (CUN). Many guests find shuttle services convenient for this transfer.
The resort offers shuttle buses that run frequently (every 20 minutes) to the Xcaret parks, making it easy to get around without your own transport.
While the resort is massive, shuttle buses help. However, some visitors note that signage can be unclear, so be prepared to ask for directions.
Yes, taxis are readily available to take you to Hotel Xcaret Mexico from Cancun Airport or other locations. It's advisable to agree on a fare beforehand.
While not always explicitly stated as a direct offering, many booking packages include or can be arranged with airport transfers. It's best to check with your booking agent or the hotel directly.
🎫 🎫 Tickets & Entry
Hotel Xcaret Mexico is an all-inclusive resort. Your stay typically includes accommodation, all meals and drinks, and access to the Xcaret parks like Xcaret, Xplor, and Xel-Há.
For Hotel Xcaret Mexico guests, access to most Xcaret parks is usually included in the all-inclusive package. However, it's always best to confirm the specifics of your booking.
Check-in can be a lengthy process, with some guests reporting waits of over an hour. It's recommended to be patient or consider contacting the resort in advance to inquire about expedited options.
Yes, Hotel Xcaret Mexico offers various rooms and suites, including popular swim-out suites that provide direct pool access. +1
Hotel Xcaret Mexico often has promotions where kids stay free, especially for certain periods or with specific booking conditions. Check for current offers.
🍽️ 🍽️ Food & Dining
The resort boasts numerous restaurants offering a wide range of cuisines, from Mexican antojitos to international fine dining. Popular choices include Teatro, Xin Gao, and Mercado.
While the resort staff asks about dietary restrictions, some guests found buffet labeling unclear for vegetarian/vegan options. It's advisable to communicate your needs clearly at each restaurant.
Food quality is generally rated well, with many guests praising specific restaurants and room service. However, some reviews mention that buffets might not be as impressive as à la carte options.
Yes, it's highly recommended to book popular restaurants in advance, especially during peak season, to secure your preferred dining times.
Based on guest feedback, favorite restaurants include Teatro, Costeru, Bio, Xin Gao, and Tama-mon. Merced Market is also recommended for Mexican antojitos.
📸 📸 Photography
The resort's unique architecture, lush natural surroundings, and vibrant cultural elements offer countless photo opportunities. Look for scenic viewpoints and artistic details throughout the property.
Yes, you can take photos inside the Xcaret parks. However, be mindful of other visitors and any specific rules regarding photography in certain areas.
The resort's location on the Riviera Maya provides beautiful sunset views. Keep an eye out for open areas or elevated spots for the best vantage points.
A versatile camera with a good zoom lens is recommended to capture both wide-angle resort views and details within the parks. A waterproof camera or phone case is useful for water activities.
Typically, commercial drone usage is restricted at resorts and parks for privacy and safety reasons. It's best to check the resort's specific policy on drones before your visit.
Social
from TikTok, Instagram & Reddit