Sandos Caracol Eco Resort

"My honest review from November 29-dec 6

The good
-checked in around 8 pm and there was no one in line. But did notice long line ups in the lobby through four stay
-I travelled alone with my two kids 4&8 and staff and guests were super friendly.
-los liros and Brazilian steak house were amazing, no complaints about the buffet. Lots of choices for food. When we couldn’t get a reso we would wait to see if there were cancellations, and we were always accommodated. Due to limited times on the app.
-the jungle experience was absolutely stunning, so much to explore and there was no way we could see everything. Definitely looking forward to go back.
-my room was eco family super spacious and it was on the main level. Beds were comfy and kids loved the bunk beds. The AC saved us.
-the water park and all of the pools were a major hit for the kids. Spent a lot of time at the water park.

The bad:
- one major thing was the kids club. We only used it once after our incident. Because I came solo, I used the kids club to get a massage on the beach. While I was walking back to grab them, this lovely lady who braided my hair a few days prior asked me if I was looking for my son. I said my kids were at the kids club so unlikely it was my kid. When I went to go and pick them up my youngest (4) was not there. I noticed his shoes were gone. And when I asked where he was the staff seemed panicked. I was crying and upset because I felt it was safe there while I took a break for an hour by myself. A security came and walked him back to the club thankfully but he told me he was looking for me because he needed water. My 8 year old who was playing the video games the entire time confirmed that they both asked for water but was refused. I was very emotional and my 4 year old clearly was gone for quite some time as he was full of sweat and tears. I am very disappointed and concerned about the level of supervision. My son also complained that staff did not pay any attention or play with them.

I still am looking forward to return based on all the good however the kids club incident was something that I will never use in the future."

Melissa Loyie

"We are not picky but do yourself a favor and go somewhere else. I get that room requests are not guaranteed but to not honor at least one of them (sent in September-travel in December), shows how well you will be treated here. For a party if 4, not able to reserve 1 a la carte restaurant all week! Everything is fully booked. We pulled some strings and got 1 restaurant miraculously and guess what? Not even half full all night... same happens with the walk in toscana restaurant, you wait in line to get in only to realize its at half capacity. Always food missing or people missing to cook something you would like to eat.

Rooms... ground floor, we are pretty much in a swamp. Smells moldy and barely any hot water at all times of day.

Beach.... guys, if you don't have water shoes, forget it! There is a small section closed off for the little kids but sucks for the older kids who want to be in the waves. There are rocks and bolders!! They go far out so i dont know where they end. Worst beach ever!

Very disappointed in the front dest, i have been asking for 3 days to change rooms and guess what? Not possible because they are full of course. Try to explain to anything at all and they pretend they don't understand you so they do not have to answer you, what a great tactic!

Yes, the grounds are lush and beautiful and the water park is a huge hit but yeah... not worth it. Better pay same or more and get a better beach, isnt that what vacation is about anyway?"

Ewa Gagnon

"Overall we quite enjoyed our stay, with a couple bumps in the road. The resort is pretty cool, lots of trails through the jungle and lots of activities. Whatever issues we had were mostly rectified quickly. The kids had a blast, all under age 8. The littlest kids were too small for the bigger water slides but enjoyed the smaller ones. The parents enjoyed it too. The service was great, food was good. Our only real complaint was with the à la carte restaurants; you have to reserve in the app (which was great) except that the resort was full and people were double booking themselves as it doesn’t limit you. So on our very first day we tried to make reservations at the à la carte’s and they were booked full. That was incredibly disappointing, as when you choose your resort, the number of food options is part of that. We did eventually get a reservation (you have to just keep checking) but our travel partners didn’t and it majorly affected our enjoyment of the resort being limited to two buffet options basically every night. Overall we are happy that we went."

Kellie