Rosarito Beach Hotel and Pier

"Awesome hotel/resort but definitely has seen better times. I can tell this place used to be extremely fancy back in the days. We had a great time and the location was perfect for getting to other places nearby. The rooms had little to no amenities but that was fine with us since we only stayed one night. Only cons were cold rooms and I was given a dirty towel. One thing that surprised me is that the hotel reception still does everything by pen and paper, so check-in was annoying. I understand the policy is for everyone to show ID to prevent people from taking advantage of the room capacity but this was such a waste of time for us. Late night karaoke was fun. They have a coffee shop on their pier which was nice for a nice morning walk. Everyone was friendly and parking was simple. I would definitely come back here next time I’m in Rosarito."

Josue Hernandez

"It's a nice hotel, very busy, good rates, good service. Nice lobby experience, but rooms could use a little updating. I'd go back only because it offers a lot of amenities and good location. I did hear there's another hotel that offers breakfast and is better. I give it a 4 only because of the amenities. You'll like it."

Rachel Ronald

"For starters, this hotel is beautiful. My lady and I have stayed here before, however we will definitely never return.

We booked the hotel from 11/18-11/21. 11/18, we check into room 113, and our shower does not work. It was only hot water, this was confirmed by a housekeeper who stated “they probably left the hot water key open” and they moved us to a different room on 11/19.
So 11/18 when we arrived for our trip, we weren’t able to get ready for the day, shower or relax. We went out that night, and got back and our keys didn’t work for the room anymore.

11/19 we are moved into room 112. The shower worked, and we were out the majority of the day.

11/20/2024 (today), my lady was in the shower getting ready for the day and a random person walked into our hotel room!! ANOTHER GUEST, A RANDOM PERSON walked into our hotel room, WHILE my lady is currently in the shower. Thank goodness the couple that walked in realized that someone was in the room and left. This could have been so so so bad.
After this, Annette from the front desk calls our room, my lady answers, and Annette won’t announce herself. She doesn’t tell us who she is, she’s just asking who we are. She wouldn’t say she’s from the front desk, she didn’t tell us anything, she just wanted our information??? My lady explained on the phone that we were swapped from room 113 and we are supposed to be here until Thursday, 11/21/2024.

We talked and we didn’t feel comfortable in the hotel anymore. It wasn’t relaxing at all, we didn’t even have a chance to relax. Our keys stopped working for room 112 AGAIN, just like room 113, so we packed all our things and called the front desk to ask for a refund and to leave to go find a different hotel. This was at approx 2:30-3:00.

I call the front desk at 2:30 roughly, and it takes until 4:00pm for Johnny a manager to call us back.

He never apologized ONCE. He never apologized for someone else getting access to the room, not for us having the inconvenience of having to switch rooms, for NOTHING. I asked for a refund and to cancel the stay, stating we will go find a different hotel room, and he immediately got annoyed and didn’t want to help out. He said it was after 3:00pm so he can’t even “sell the room”, so we shouldn’t get anything back.

Eventually, he offered 20% back on the whole trip ($350) if we stayed the last night, or a 50% refund on our last night ($105) which he later agreed to refund 100% of the last night.

So we left. This hotel was wildly unsafe, we didn’t even have a chance to relax, we didn’t feel comfortable leaving our stuff there anymore either.

We won’t stay here again, we travel to Rosarito to visit my Suegra and her family every weekend. This ruined our view on this hotel, and I would advise everyone to be extra cautious about staying here.

I’ll update this if I actually receive my refund."

Dawson Koehler