Cenotes Casa Tortuga Cancun

"Spending the day at Cenote Casa Tortuga Tulum
Telum México 🇲🇽

Beauty day and highly recommend
Tortuga Cenote.

Special Entrance Fee if bought tickets at the entrance.
Entrance fee was &1500.00 pesos
$78.00 for two people
Included 4 cenotes, zip line or kayak trip, And taco 🌮 bar

We hired Eddy for a private tour to show us the park. Very knowledge about the history of the park.
He was totally worth the $500 ($27.00 usd) pesos.
Thanks Eddy we enjoyed our day"

Cindy Munoz

"We had a great day at Casa Tortuga, but a few issues did take away from the overall experience. We started around 11:30 with the ATV package (highly recommend splurging—1300 MXN for a 2-person ATV). It was my first time and our guide, Emmanuel, was fantastic at explaining everything. The route was bumpy but super fun and led to a secluded cave cenote that was absolutely worth it, especially since the group was so small. Emmanuel explained the history, ecology, and wildlife, and we even saw the resident python! A photographer joined us and offered our group of four a package (1000 MXN for ~40 photos + 1 video). We loved the photos and felt they were worth it.
After ATVs, we continued with the basic package: a guided visit to four very different cenotes (two caves, one open-air, and a lazy river). The grounds are well laid out, but the group size was way too big—about 50–60 people for one guide (Papi Chulo, who was great!). The crowds made the cenotes chaotic, especially the caves; we got kicked/pushed several times, and the “quiet please” request was impossible with such a large group. Smaller groups would make a huge difference. By the end, we were intentionally hanging back to be the last ones in the water.
Next was the zipline, which came with a bit of confusion. When we bought tickets, we were told the basic package included kayaking but could be swapped for the zipline. At the zipline station, they said our bracelets didn’t include it. After going back to the info desk and having them call the ticket counter, they did honour it—but it was stressful. Tip: If you want the zipline, make sure your bracelet says “T” for Tirolesa.
The zipline itself was great—no waits, beautiful views over the park, and we purchased another photo package (700 MXN for 34 photos, discounted for paying cash).
Practical info:
– They accept cash (USD + MXN) and credit cards.
– We went on a weekday around 11 AM and had zero wait times; we bought tickets on arrival.
– You must shower on entry to protect the cenotes. There are bathrooms, changing rooms, and showers.
– Lockers are available for $7 USD (helpful since you can’t bring big bags on ATVs or into the cenotes).
– Bring water shoes if you have them—they’re handy for caves. Many people had flip flops but for the lazy river you will have to carry them.
– Food and bars are onsite, though we didn’t try them.
– Expect to get fully wet during the cenote tour—pack towels, waterproof cases for your phones, and snorkel masks if you have them."

Natasha Isloor

"I suggest going first thing in the morning when they open if you want to beat the crowds. We chose a private tour instead of a group one, which was so much better — less crowded and more personal. You really get an amazing experience that way! The guide that we had was amazing."

Janna Kikanovic