"I am exploring the South Island from Townsville, Australia, and this was an experience that was on my “must do” to do list - and boy did it not disappoint. The entrance to the place was beautiful, smelled DIVINE, the staff were lovely and so accomodating. I instantly felt relaxed. I booked the “tri bath” experience for my partner and I, and I don’t regret it one bit - even the ice bath in 2 degree weather - was such a nice touch between the steam shower and hot spa.

You receive your own private area/room, with a complimentary drink and snack and with an incredible view. It was honestly better than I expected it to be and I already had high expectations. The smell throughout the entire venue was so calming and smelt lovely.

We will definitely be back, loved this experience so much. And worth the cost a million times over.

Thank you for being so accommodating."

Jazi sanders

"I booked this as a treat on our recent trip to Queenstown and it honestly met all my expectations. We booked the ‘Ultimate Relaxation Experience’ which included a 2 person soak in a private cedar-lined hot tub followed by a 1 hour treatment. The hot tub has spectacular views over the Shotover river and surrounding mountains. We opted to go just before sunset so we could admire the views in the light. I imagine if you went after dark with a clear sky, that would also be amazing! Drinks and snacks were included in the soak which was a nice touch. We then opted for the 1 hour treatment following the soak. I had a paradise bespoke massage and my partner had a deep tissue massage in a dual massage room. The massage beds were possible the most comfortable beds I have ever experienced. You are then led to a relaxation room where you are provided with a snack and a selection of hot and cold drinks to choose from while looking out at more stunning scenery.

Advance booking is a must, as it can fill up quickly, especially during peak times. You can only book approx. 3-4 months in advance and we booked mid May for a mid Sept slot.

The staff at Onsen were welcoming and attentive, ensuring a seamless and relaxing visit from start to finish.

Whether you're visiting as a couple, with friends, or treating yourself to some solo pampering, a visit to Onsen Hot Pools is a must-do for anyone looking to experience Queenstown’s more relaxing side."

Kira Smith

"We had an amazing experience at Onsen Hot Pools! From the moment we arrived, the customer service was outstanding—friendly smiles all around the facility made us feel welcome immediately. The interior design of the waiting area is calming, relaxing, and warm, creating the perfect atmosphere while you wait for your session. There’s even a charging station if needed.

We booked the original Onsen (soak only) during the evening. Even though the weather was rainy and we didn’t get to see a sunset, the views from the pool were still breathtaking. Each of us received a complimentary drink and snack, which were perfect for enjoying throughout our soak.

The private pool room had some really handy features: you could easily add cold water, open and close the glass sliding cover, turn off the lights or the bubbles, and adjust settings to your preference. Staff also acknowledged the 15-minute warning call, giving us plenty of time to get ready to change and have a quick shower. Having a private shower in the room was very convenient, so we didn’t need to use the shared changing area. One small suggestion would be to add a mirror in the room, although mirrors are available in the shared changing area if needed.

We really enjoyed this activity—it’s the perfect way to unwind with your partner, just talking, relaxing, and soaking in the views. The staff really accommodate your preferences, which is why I would highly recommend booking a session here. There are other activities offered at Onsen, but we didn’t have time to try them.

This was truly one of the highlights of our trip to Queenstown, and I would 100% recommend it to anyone visiting the area!"

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