Las Rozas Village Madrid

"This shopping destination offers an exceptional experience for visitors. The plaza is home to a superb selection of outlet stores, providing numerous opportunities for retail therapy. Furthermore, a diverse range of culinary choices is readily available, catering to various palates. Conveniently, these dining establishments are situated directly across the street from the shopping area. This proximity ensures seamless transitions between shopping and enjoying a meal. The overall atmosphere is quite appealing, making it a worthwhile place to spend time. It is a well-rounded venue that successfully combines retail and gastronomic offerings. One can easily spend an entire afternoon here, appreciating the quality and variety provided."

Eduardo Ruiz

"Las Rozas Village has redefined what outlet shopping can be. The unique concept of offering luxury services in a refined and personalized way is something I have not encountered in the United States. It fills a clear need for travelers and shoppers who appreciate high-end retail but also value an elevated, seamless experience.

I was particularly impressed by the outstanding hospitality of Miguel at the Apartment. From the moment I arrived, he ensured that every detail was thoughtfully curated, setting the tone for an exceptional visit. His professionalism and warm approach made the experience feel truly exclusive. His colleagues, Imad and Buchy, further elevated the service by anticipating needs, offering refined attention, and ensuring that the time spent at the Village was as effortless as possible. Together, they created an environment where shopping felt more like a luxury retreat than a traditional retail experience.

What distinguishes Las Rozas Village is not only the curated selection of brands but also this concierge-style approach to customer service. For international travelers like myself, it makes the journey both efficient and memorable, turning a shopping trip into a highlight of time in Madrid.

As a frequent traveler, I can confidently recommend this concept to my colleagues and friends who often shop abroad. It is an innovative model that combines retail with genuine hospitality, and I will absolutely return on my next trip to Madrid. Las Rozas Village sets a new standard that others should aspire to.

Particularly would like to highlight the amazing experience at Loewe working with Lucas Zhang and his colleague Patricio Cabrera, both of whom exuded the highest level of professionalism and craftsmanship with regard to the Loewe brand. Making the entire experience super memorable!"

Dr. Gabriel J Martinez-Diaz, MD

"I visited Las Rozas Village during the holiday hoping to enjoy a relaxed shopping day, but my experience at Barbour was extremely disappointing and far from what you would expect from a premium brand.

I am a regular customer and have always been able to use my 10% EVIP card without any issues. This time, I intended to purchase a hat and a gloves set, but a senior male staff member with thinning hair and glasses refused to apply the discount, without giving any reasonable explanation. He told me very abruptly, “This is the last set. Are you buying it or not?”

I mentioned that I had already seen the exact same item at the same price in El Corte Inglés, and that if I couldn’t use my EVIP card, I would prefer to buy it elsewhere. His response was shockingly rude:
“Then buy it at El Corte Inglés.”（compratelo en Corte Inglés）

When I asked why I couldn’t use my EVIP card, he said it could “only be used when the manager is present.” I explained that inconsistent policies like this make the store lose sales and create a negative experience for VIP customers. He then replied in an unprofessional and disrespectful manner:
“I’m more VIP than you.”(soy mas vip que tú)

This is honestly the worst customer service I have experienced in Las Rozas Village. A staff member who disregards the Las Rozas village´s EVIP/discount policy， acts emotionally, and treats customers this way completely damages the brand’s image.
Although I do not expect any special treatment, I do expect basic respect while shopping. This experience has made me reluctant to return to this store. After this issue, I have no intention of returning to this store.

I sincerely hope the management takes steps to improve staff training and enhance the overall shopping experience at the Village."

Lu Wang