Hotel Puerta América Madrid
A 5-star hotel where each floor is a unique masterpiece by a different world-renowned architect. A true design destination.
Highlights
Must-see attractions
Social
From TikTok & Reddit
Best Time
Fewer crowds, more relaxed vibe
Hotel Puerta América Madrid
Best Time
Fewer crowds, more relaxed vibe
Highlights
Must-see attractions
A 5-star hotel where each floor is a unique masterpiece by a different world-renowned architect. A true design destination.
"Each floor is a living work of art, turning a hotel stay into an unforgettable design experience."
🎯 Book Your Favorite Floor
Each floor is unique! Research designs and book your preferred architect's creation for a personalized stay.
🚇 Metro Access is Key
The hotel is steps from the metro. Use it to easily explore Madrid's attractions.
Quick Facts
Rating
4.3 · 6,496 reviews
Type
Hotel
Highlights
Discover the most iconic attractions and experiences
Architectural Masterpieces
All 12 Floors
Experience 12 distinct design visions from global architects, turning each floor into a unique art installation.
Zaha Hadid's Vision
Floor 11
Step into the futuristic and iconic world of Zaha Hadid's design, a must-see for architecture enthusiasts.
Sky-High Views
Top Floor Restaurant & Terrace
Enjoy panoramic city views from the hotel's restaurant and terrace, perfect for a memorable evening.
Plans like a pro.
Thinks like you
Planning Your Visit
Embrace the Design Journey
Metro is Your Best Friend
Best Times
Insider Tips
from TikTok, Instagram & Reddit
🎯 Book Your Favorite Floor
Each floor is unique! Research designs and book your preferred architect's creation for a personalized stay. +1
🚇 Metro Access is Key
The hotel is steps from the metro. Use it to easily explore Madrid's attractions.
📸 Insta-Worthy Moments
This hotel is a photographer's dream! Capture the unique designs on every level. +1
💡 Design Over Function?
Some rooms prioritize style. Be prepared for unique layouts and furnishings.
Tips
from all over the internet
🎯 Book Your Favorite Floor
Each floor is unique! Research designs and book your preferred architect's creation for a personalized stay. +1
🚇 Metro Access is Key
The hotel is steps from the metro. Use it to easily explore Madrid's attractions.
📸 Insta-Worthy Moments
This hotel is a photographer's dream! Capture the unique designs on every level. +1
💡 Design Over Function?
Some rooms prioritize style. Be prepared for unique layouts and furnishings.
🍽️ Rooftop Dining Experience
The top-floor restaurant offers great views and a unique ambiance.
What Travellers Say
Reviews Summary
Hotel Puerta América is celebrated for its groundbreaking architectural design, with each floor offering a unique artistic vision. Guests love the visual spectacle and the convenience of its metro-accessible location. However, some find that the focus on design can sometimes overshadow comfort and practicality, with occasional issues reported regarding room functionality and service.
"The hotel is very close to the metro system, which makes it convenient for getting around the city. The design is truly interesting – each floor has a different style, which makes the hotel unique and fun to explore. The staff are friendly, helpful, and always ready to assist. Breakfast is decent with a good selection.
However, due to the focus on design, some comfort and functionality are a bit sacrificed. We stayed on the 3rd floor, which is quite dark. The room itself felt small because of the large marble table and fixed bench that take up a lot of space and can’t be moved. The pillows are also quite unusual and could definitely be more comfortable.
Overall, it’s a stylish and memorable place, especially for design lovers, but travelers looking for a more practical and cozy stay might find it less comfortable."
Nenad Petrović
"Worst hotel experience I have had. Water leakage in my room at midnight, I reported to reception and ask for a room change because I need to sleep. They refused until they have checked and confirmed what problem it is. Half an hour later, they said its aircon leakage and told me to wait another 30mins for fixing and cleaning. So I cant sleep or use the room til 1am. Still refused to change my room even when its completely their fault. Throughout the interaction the reception lady said zero sorry, was exceptionally rude and acted like Im trying to get a free room upgrade? When I literally just want a same-type room change so I can sleep. Unbelievably horrible service for a supposed 5 star hotel. Save yourself the trouble and never stay here. As im typing this the light isnt even working and flickering."
Khai Vo H
"This is a very unique hotel. Every floor has its own design
I was on floor 4 which was very metallic and glass design.
It was weird and the metallic features carried on in the bedrooms.
I found the bathroom a bit weird especially the shower , it’s meant to be modern metallic again but for me it I thought it was too crazy
It was comfortable and quiet though
Breakfast was okay nothing special
Staff were very friendly and a short walk to the main areas in Madrid"
David /
What People Like
What People Dislike
Frequently Asked Questions
🚇 🗺️ Getting There
The easiest way is by metro. Take Line 8 from the airport to Nuevos Ministerios, then transfer to Line 6 (circular) and get off at the Avenida de América station. The hotel is right there. Taxis and ride-sharing services are also readily available and will take about 20-30 minutes depending on traffic.
Yes, the hotel is exceptionally well-connected. It's located directly above the Avenida de América interchange, which is a major hub for metro lines (6, 7, 4, 9) and buses, making it very convenient to explore the city.
The metro is your best bet. The Avenida de América station provides direct access to many parts of the city, allowing you to reach major attractions quickly and affordably.
While the hotel is not in the absolute city center, it's a short metro ride away from many key sights. Some visitors might enjoy a longer walk, but the metro is generally more efficient for covering distances.
Yes, the hotel offers parking facilities, but it is typically an additional charge. It's advisable to check the current rates and availability directly with the hotel if you plan to drive.
🎫 🎫 Tickets & Entry
While you can book a general room, it's highly recommended to research the different floor designs and book the specific floor that appeals to you most. Each floor is designed by a different architect and offers a unique experience. +1
Standard check-in time is typically 3:00 PM, and check-out is at 12:00 PM. Some guests have reported being charged extra for early check-in, so it's best to confirm directly with the hotel.
It's always a good idea to check the hotel's official website or booking platforms for any ongoing promotions, packages, or discounts, especially if you're planning a longer stay or looking for added amenities.
While the hotel's primary function is accommodation, some common areas like the lobby and potentially the bar or restaurant might be accessible to non-guests. However, access to specific floors and rooms is restricted to registered guests. +1
Information regarding pet policies can vary. It's best to contact the hotel directly to inquire about their pet-friendliness and any associated fees or restrictions.
🎫 ✨ Onsite Experience
Its most striking feature is that each of its 12 floors has been designed by a different internationally acclaimed architect or designer, creating a truly unique and visually stunning environment. +2
The floor designed by Zaha Hadid (Floor 11) is frequently highlighted as a must-see due to its iconic and futuristic design. Other popular floors include those by Arata Isozaki (Floor 10) and Norman Foster. +1
Comfort can be subjective. While many find the rooms stylish and interesting, some guests note that certain design elements might compromise practicality or traditional comfort, such as unusual pillow types or space-saving furniture.
Room amenities typically include en-suite bathrooms, air conditioning, Wi-Fi, and sometimes unique features related to the floor's design. However, some guests have noted issues with smart TV functionality for streaming services.
The hotel focuses heavily on its architectural design. While it offers stylish common areas and a restaurant, it does not typically feature a dedicated gym or spa.
🍽️ 🍽️ Food & Dining
The hotel features a restaurant on the top floor with a vertical garden and offers stunning city views. There are also lobby and terrace bars for drinks and lighter fare.
Breakfast is usually available, often as an additional charge or included in certain room packages. Reviews suggest a decent selection, including fresh orange juice.
Yes, being located above a major transport hub means you're close to many dining options in the surrounding neighborhoods. You can easily find a variety of Spanish and international cuisine within a short metro ride or walk.
The top-floor restaurant is known for its unique ambiance, featuring a vertical garden and panoramic views of Madrid, making it a popular spot for a memorable dining experience.
Yes, the restaurant and bars are generally open to the public, allowing visitors to experience the hotel's unique atmosphere even if they are not staying overnight.
📸 📸 Photography
Absolutely! It's often described as the 'most Instagrammable hotel in Madrid' due to its incredibly unique and diverse architectural designs on each floor. +1
Every floor offers a different aesthetic, from minimalist to avant-garde. The lobby, the distinctive hallways, and the rooms themselves (especially those by famous designers like Zaha Hadid) are prime photo locations. +1
While the lobby and public areas might be accessible for quick photos, access to specific floors and rooms is reserved for guests. To fully capture the hotel's design, booking a stay is recommended. +1
Generally, personal photography for social media is welcomed. However, professional photoshoots or commercial use might require prior permission from the hotel management.
Lighting varies greatly by floor and time of day. Some areas might have dramatic architectural lighting, while others rely on natural light. The top-floor restaurant offers great evening city views.
Social
from TikTok, Instagram & Reddit