Grossi Fine Art, 107 New Bond St, London W1S 1AS, United Kingdom - Image 1
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Grossi Fine Art London

4.7
·86 reviews·, United Kingdom

Discover artisanal fragrances, exquisite candles, and luxurious body care in a beautifully curated London boutique. Experience artful scents.

Highlights

Must-see attractions

Social content

Social

From TikTok & Reddit

Best Time

Weekday afternoons

Fewer crowds, more personal attention.

CrowdLow
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Grossi Fine Art, 107 New Bond St, London W1S 1AS, United Kingdom - Image 1

Grossi Fine Art London

Best Time

Weekday afternoons

Fewer crowds, more personal attention.

CrowdLow

Highlights

Must-see attractions

Discover artisanal fragrances, exquisite candles, and luxurious body care in a beautifully curated London boutique. Experience artful scents.

4.7
(86 reviews)

"A lifetime favourite shopping experience with exceptional, personable service."

Vertical photo
TIP

Ask for Caleb or Jenny! ✨

These staff members are praised for exceptional, personalized service and deep product knowledge.

Masterclasses are Worth It 🎓

Consider attending a masterclass for a deep dive into the brand and redeemable value.

Third hero image

Highlights

Discover the most iconic attractions and experiences

Artisanal Fragrances

Artisanal Fragrances

Discover unique perfumes and colognes crafted with artistry and passion. Find your signature scent.

Reddit
Exquisite Home Candles

Exquisite Home Candles

Elevate your space with beautifully designed candles that blend captivating scents and aesthetic appeal.

Reddit
Curated Body Care & Gifts

Curated Body Care & Gifts

Explore a selection of luxurious body care products and thoughtful gifts, perfect for any occasion.

Reddit
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Planning Your Visit

Experience the Art of Scent

Grossi Fine Art London is more than a store; it's an immersive experience into the world of artisanal fragrances, candles, and body care. Prepare to be guided through a curated selection where scent meets art. Reddit

Personalized Service is Key

Many visitors highlight exceptional customer service, with staff like Caleb and Jenny going above and beyond. Don't hesitate to ask for recommendations; they're knowledgeable and passionate about helping you find your perfect scent. Reddit+1

Best Times

When
Weekday afternoons
Why
Fewer crowds, more personal attention.
Crowd
Low
When
Weekend mornings
Why
Experience the buzz, but beat the rush.
Crowd
Medium

Insider Tips

from TikTok, Instagram & Reddit

Ask for Caleb or Jenny! ✨

These staff members are praised for exceptional, personalized service and deep product knowledge. Reddit+1

Masterclasses are Worth It 🎓

Consider attending a masterclass for a deep dive into the brand and redeemable value. Reddit

Explore Both Floors ⬆️⬇️

Don't miss the upstairs selection; it's not just home decor, perfumes are available too! Reddit

Take Your Time ⏳

The team is patient and happy to help you explore options without pressure. Reddit

Tips

from all over the internet

Ask for Caleb or Jenny! ✨

These staff members are praised for exceptional, personalized service and deep product knowledge. Reddit+1

Masterclasses are Worth It 🎓

Consider attending a masterclass for a deep dive into the brand and redeemable value. Reddit

Explore Both Floors ⬆️⬇️

Don't miss the upstairs selection; it's not just home decor, perfumes are available too! Reddit

Take Your Time ⏳

The team is patient and happy to help you explore options without pressure. Reddit

What Travellers Say

4.7
(86 reviews)

Reviews Summary

Visitors consistently praise Grossi Fine Art London for its exceptional customer service, knowledgeable staff like Caleb and Jenny, and the beautiful, artful presentation of its artisanal fragrances and home scents. While most experiences are highly positive, a few reviews mention isolated incidents of unprofessional behavior from specific staff members, though these seem to be exceptions rather than the norm. The store's immersive atmosphere and curated selection make it a standout destination for scent lovers. Reddit+3

"Yesterday (13/12/2025) I visited the Diptyque store near Green Park / Bond Street and had a very disappointing experience due to the behaviour of a sales assistant.

The sales assistant (an older lady who was working on the ground floor, unfortunately I do not know her name) behaved in a very unprofessional manner. When I explained that I was looking for fruity or floral fragrances, I mistakenly said “jasmine” when asked about fruit, as I was thinking of floral notes. Instead of guiding me politely, she laughed loudly in front of other customers and mocked my response, which made me feel embarrassed and disrespected.

When I asked whether I could go upstairs to browse, she told me that there were only home décor items upstairs and that there were no perfumes. However, when I later went upstairs, there were in fact perfumes available. This felt misleading and gave the impression that she was trying to push a sale rather than allow me to explore the store freely.

Later, while I briefly stepped outside due to an internet/payment issue, the same staff member approached me again in a rude and pressuring manner, insisting that my payment had already been logged and that I needed to return immediately to pay. As a customer, I should be able to take my time and decide whether or not to make a purchase without feeling forced.

Although I did end up buying a perfume, the overall experience was distressing and far below the standard I would expect from a luxury brand like Diptyque. Courtesy, honesty, and respectful customer service should be basic expectations."

Fathima J

"I've been a fan of diptyque for a long time and this store showcases the perfect unison of art, interior design, history and fragrances to an effortless degree alongside the best service especially by Mahira and Caleb who I look forward to meeting each time.
The masterclasses are great introductions to the brand and really worth the price with a redeemable amount alongside extra goodies. Don't miss out on one of the most beautiful stores in all of London !!"

piyush lambata

"I’m a very big fan of the brand but I had a horrible experience with one of the team members at this specific brunch that left me really upset but today I went back ( a little scared actually) to try the body oil and I was greeted by the loveliest new assistant manager who was the absolute sweetest and made me love this brunch again. I will definitely be back to buy all my Christmas gifts from her. Please ask for Jenny when you go she’s soo knowledgeable and showed me the whole shop which is a unique experience in itself."

Samira Al

What People Like

Exceptional staff service
Artful store ambiance
Unique fragrance selection

What People Dislike

Occasional poor staff attitude

Frequently Asked Questions

🚇 🗺️ Getting There

Grossi Fine Art London is conveniently located near Green Park and Bond Street stations, making it easily accessible via the London Underground. The Piccadilly, Jubilee, and Victoria lines serve Green Park, while the Central and Jubilee lines serve Bond Street. Many visitors find it a pleasant walk from either station. Reddit

Street parking in this central London area can be challenging and expensive. It's generally recommended to use public transport to reach the store. If driving is necessary, look for nearby car parks such as the Q-Park Bond Street or NCP car parks. Reddit

The most efficient and recommended way to reach Grossi Fine Art London is by using the London Underground to Green Park or Bond Street station. This avoids the hassle of central London traffic and parking. Reddit

🎫 🎫 Tickets & Entry

While appointments are not strictly required for general browsing, booking a masterclass or a personalized consultation is highly recommended to ensure dedicated time with their fragrance experts. Reddit

Opening hours can vary, but typically the store is open from late morning to early evening on weekdays and Saturdays, with potentially shorter hours on Sundays. It's always best to check their official website or social media for the most up-to-date opening times before your visit. Reddit

There is no entry fee to browse the store. However, their specialized masterclasses do have a fee, which often includes a redeemable voucher towards a purchase and exclusive goodies. Reddit

Absolutely! Trying perfumes is a core part of the experience. The knowledgeable staff will guide you through different scents and help you find what you're looking for. Reddit+1

🎫 🛍️ Onsite Experience

Grossi Fine Art London specializes in artisanal fragrances, including perfumes and colognes, alongside a curated selection of home candles, body care products, and unique gifts. Reddit

The store is designed to be an immersive experience, blending art, interior design, and history with fragrances. The exceptional customer service, with staff like Caleb and Jenny, makes it a standout destination. Reddit+2

Yes, the staff are highly trained and passionate about scents. They offer personalized consultations to help you discover fragrances that match your preferences. Reddit+1

Grossi Fine Art London occasionally hosts masterclasses that offer an in-depth introduction to their brand and the art of perfumery. These are highly recommended for a richer experience. Reddit

The store is generally accessible, with different product selections on both the ground and upper floors. If you have specific accessibility needs, it's advisable to contact the store in advance. Reddit

🍽️ 🍽️ Food & Dining

Grossi Fine Art London is primarily a retail space focused on fragrances and home scents. There are no dining facilities within the store itself. However, the surrounding Mayfair and Green Park areas offer a wide array of excellent restaurants and cafes. Reddit

The area around Grossi Fine Art London is brimming with dining options, from high-end restaurants to charming cafes. You'll find numerous choices within a short walking distance, catering to all tastes and budgets. Reddit

📸 📸 Photography

Photography for personal use is generally permitted, but it's always a good idea to be mindful of other shoppers and staff. For professional or commercial photography, you would likely need to seek explicit permission from the store management. Reddit

The store's aesthetic is a major draw, with beautiful displays of candles, perfumes, and elegant interior design. The artful presentation of products and the overall ambiance make many areas highly photogenic. Reddit

For Different Travelers

Tailored advice for your travel style

👨‍👩‍👧 Families with Kids

While Grossi Fine Art London is a sophisticated boutique, families can still enjoy a visit. The beautiful displays of candles and gift items can be visually engaging for children. However, it's important to keep a close eye on little ones, as many products are delicate and valuable. Reddit

Consider visiting during quieter weekday hours to allow for a more relaxed experience. If you're looking for a special treat or a unique gift, the staff are generally accommodating and can help you find something suitable. The masterclasses might be less suitable for very young children due to their duration and focus. Reddit

🎁 Gift Shoppers

Grossi Fine Art London is an ideal destination for finding unique and luxurious gifts. Their curated selection of artisanal perfumes, exquisite candles, and premium body care products offers a sophisticated alternative to generic presents. Reddit

The knowledgeable staff can provide expert recommendations, ensuring you find a gift that is both thoughtful and memorable. Whether it's for a birthday, anniversary, or a special occasion, the elegant presentation and high quality of the items make them perfect for discerning recipients. Don't hesitate to ask for assistance in selecting the perfect scent or item. Reddit+1

✨ Scent Enthusiasts

For those passionate about fragrance, Grossi Fine Art London is a must-visit. The store offers a deep dive into the world of artisanal perfumery, showcasing unique scents that go beyond mainstream offerings. Reddit

Engage with the knowledgeable staff, attend a masterclass if available, and take your time exploring the diverse range of olfactory profiles. This is an opportunity to discover niche brands, learn about fragrance composition, and find truly distinctive scents that reflect a refined taste. Reddit+2

Deep Dives

In-depth insights and expert knowledge

The Art of Fragrance Selection

Grossi Fine Art London is renowned for its curated collection of artisanal fragrances. Unlike mass-market perfumes, these scents are often complex, nuanced, and tell a story. The staff are experts in guiding you through this olfactory journey, helping you understand notes, accords, and how a fragrance evolves on the skin. They encourage a thoughtful approach, suggesting you take your time and experience scents in different environments. Reddit+1

Visitors often praise the personalized consultations, where staff like Caleb spend considerable time understanding individual preferences. This isn't just about finding a pleasant smell; it's about discovering a scent that resonates with your personality and lifestyle. The store aims to educate customers, making the selection process an enjoyable and insightful experience rather than a rushed transaction. Reddit

When exploring, consider what kind of notes you're drawn to – floral, woody, oriental, fresh, or gourmand. Don't be afraid to try something new, as the experts are adept at suggesting unexpected pairings or scents that might surprise you. The goal is to find a fragrance that feels uniquely yours. Reddit+1

An Immersive Retail Experience

The physical space of Grossi Fine Art London is as much a part of the experience as the products themselves. The store is designed to be a sanctuary, blending sophisticated interior design with the allure of fine fragrances. It's often described as a place where art, design, and scent converge seamlessly. Reddit

From the elegant displays of candles and perfumes to the overall ambiance, every detail is curated to create an inviting and luxurious atmosphere. This thoughtful presentation enhances the sensory experience, making browsing a pleasure. Visitors frequently comment on the beauty of the store, noting it as one of the most visually appealing in London. Reddit

This focus on aesthetics extends to their masterclasses, which are not just educational but also an immersive event. The environment encourages exploration and appreciation, making a visit to Grossi Fine Art London a memorable outing for those who value quality, craftsmanship, and a refined shopping experience. Reddit

Exceptional Customer Service

A recurring theme in reviews is the outstanding customer service provided by the staff at Grossi Fine Art London. Employees like Caleb and Jenny are frequently mentioned for their exceptional knowledge, patience, and genuine desire to help customers find the perfect product. Reddit+1

Unlike transactional retail experiences, the team here focuses on building relationships and providing a personalized journey. They are praised for not making customers feel rushed, even when indecisive, and for their ability to offer insightful recommendations based on individual preferences. This level of attentive service is a significant differentiator and a key reason for repeat visits. Reddit+1

Even in instances where a customer had a less-than-ideal initial experience, the management and staff have shown a commitment to rectifying the situation, as highlighted by a visitor who returned and was delighted by the service from the new assistant manager, Jenny. This dedication to customer satisfaction underscores the store's commitment to excellence. Reddit