India Buildings
India Buildings in Liverpool is a key government office, primarily housing HM Revenue and Customs (HMRC). It serves as a point of contact for various ...
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India Buildings
Best Time
Blue hour photography, calmer galleries
Highlights
Must-see attractions
India Buildings in Liverpool is a key government office, primarily housing HM Revenue and Customs (HMRC). It serves as a point of contact for various tax and administrative services.
"Users report abysmal service with long waits and unresolved issues when dealing with HMRC at India Buildings. "
📞 Be Prepared for Calls
Long phone wait times are common. Have all your details ready and be patient when contacting HMRC for assistance.
📝 Document Everything
Keep records of all communications, including dates, times, and names of staff you speak with.
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Starting at HMRC in Liverpool
📞 Be Prepared for Calls
Long phone wait times are common. Have all your details ready and be patient when contacting HMRC for assistance.
📝 Document Everything
Keep records of all communications, including dates, times, and names of staff you speak with.
At home training....?
⏳ Allow Ample Time
If you need to visit in person, factor in potential delays for appointments and service.
Tips
from all over the internet
📞 Be Prepared for Calls
Long phone wait times are common. Have all your details ready and be patient when contacting HMRC for assistance.
📝 Document Everything
Keep records of all communications, including dates, times, and names of staff you speak with.
⏳ Allow Ample Time
If you need to visit in person, factor in potential delays for appointments and service.
What Travellers Say
Reviews Summary
Reviews for India Buildings, primarily concerning HMRC services, are overwhelmingly negative, citing extremely long wait times for phone calls and in-person services, difficulties in resolving errors, and unhelpful staff. Many users express frustration with the bureaucratic processes and the impact on their personal lives, such as job loss due to administrative errors. +2
"Absolutely abhorrent!!!!!!!!
Another service in this county NOT FIT FOR PURPOSE!!!!!
For a new job I have been told to apply for a childcare code. In order to do so i have had to sign up to government gateway. After a month of being unable to indentify myself and speaking to a multiple people who told me nothing looked wrong their end. Turns out they have my name wrong on the system! Emailed 13 times and didn’t receive a single response. I have called up AGAIN to be told the name I’m giving isn’t what’s on the system and to write a letter to change my name! I’m not changing my name!! Nor do I have the time for this!!! A cockup has sow here along the line been made on their end. And now due to the lack of childcare I was promised, I have now lost my job!!!!!!!
The advisors haven’t got a clue. Another DEI scam that’s playing with people’s lives. Quick enough to tax you into oblivion but no where near trained to help you when you so desperately need them to fix their mistakes!!!!!!!!!!"
Tayla Robinson
"How do you get to speak to anyone at HMRC. You ring the number get kept hanging on interrupted every 30 seconds to say your call is important to us. Its not that important if you keep getting cut off.
1st time 42 minutes 2nd time 46 minutes and today 21st July 2025 28 minutes
Government departments are horrendous. Not worth 1 star"
Margaret Hammond
"At the start, it stated normal waiting times 20 minutes.
It has now been 1 hour and still no answer.
This is absolutely terrible, there should be more staff if that is what is needed. People should not have to wait this long to speak to someone. Sometimes online info does not answer your questions. There isnt even a live web chat.
I really think something should be done about this service."
DM P
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Frequently Asked Questions
🚇 🗺️ Getting There
India Buildings is located in the heart of Liverpool. It's easily accessible by public transport, with numerous bus routes stopping nearby. The nearest train station is Liverpool Lime Street, which is a short walk away.
On-site parking is generally not available for visitors. There are several public car parks in the vicinity, but they can be expensive. It's often more convenient to use public transportation.
Opening hours can vary depending on the specific government department located within India Buildings. It's best to check the operating hours for the service you intend to visit beforehand.
🎫 🎫 Tickets & Entry
For most services, particularly those related to HMRC, an appointment is usually required. It's highly recommended to book an appointment in advance to avoid disappointment.
Appointments with HMRC are typically booked via phone or through their official website. Be prepared for potential wait times when calling.
Bring all relevant identification, documentation, and any correspondence you have received. This will help expedite your service.
Walk-in services are generally not available for most government departments housed here. Pre-booking is strongly advised.
🎫 🏢 Onsite Experience
India Buildings primarily houses offices for HM Revenue and Customs (HMRC). Services include tax advice, National Insurance queries, and other government-related administrative functions.
As a government office building, the atmosphere is generally professional and functional. Expect waiting areas and service counters.
Government buildings are usually equipped with accessibility features. It's advisable to inquire about specific needs when booking your appointment.
Public Wi-Fi is typically not available within government office buildings for visitor use.
🍽️ 🍽️ Food & Dining
There are usually no public cafes or restaurants within the government offices themselves. However, the surrounding city center offers a wide array of dining options.
The area around India Buildings is bustling with cafes, sandwich shops, and restaurants catering to various tastes and budgets.
📸 📸 Photography
Photography is generally not permitted inside government office buildings for security reasons. Please adhere to any posted signage or staff instructions.
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Navigating HMRC Services
When preparing for a visit or a call, ensure you have all your personal details, reference numbers, and any relevant correspondence readily available. The process of identifying yourself and correcting errors can be lengthy, so patience and persistence are vital. Some users have reported being disconnected during calls or facing unhelpful staff, emphasizing the importance of documenting every interaction.
For those needing to resolve complex tax code issues or delayed refunds, be prepared for a potentially protracted process. While the building itself is a functional government office, the experience of interacting with the services it houses can be frustrating for many. Planning ahead and gathering all necessary information before contacting HMRC is the most effective strategy to navigate these services.
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