Rich and Creamy, Joliet, IL
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Rich & Creamy on Broadway Route 66

4.3
·388 reviews·Joliet, United States

A classic Route 66 ice cream parlor serving delicious malts, sundaes, and Route 66 souvenirs.

Highlights

Highlights

Must-see attractions

Social content

Social

From TikTok & Reddit

Best Time

Weekday afternoons

Fewer crowds, quicker service

CrowdLow
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Rich and Creamy, Joliet, IL

Rich & Creamy on Broadway Route 66

Best Time

Weekday afternoons

Fewer crowds, quicker service

CrowdLow
Highlights

Highlights

Must-see attractions

A classic Route 66 ice cream parlor serving delicious malts, sundaes, and Route 66 souvenirs.

4.3
(388 reviews)

"The malts here are the best on the trip, a perfect sweet stop on Route 66!"

Vertical photo
TIP

Cash is King?

While card payments are accepted, some reviews suggest having cash on hand for quicker transactions. :moneybag:

Malts are a Must-Try

If you love malts, this is your spot! Travelers rave about them being the best on Route 66. :ice_cream:

Third hero image

Highlights

Discover the most iconic attractions and experiences

Decadent Malts

Decadent Malts

Counter service

Thick, creamy, and bursting with flavor, these malts are a must-try for any ice cream aficionado.

Classic Turtle Sundae

Classic Turtle Sundae

Counter service

A delightful combination of ice cream, caramel, chocolate, and pecans – pure indulgence.

Route 66 Souvenirs

Route 66 Souvenirs

Shop interior

Browse unique Route 66 pins and magnets to commemorate your journey down the Mother Road.

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Planning Your Visit

Route 66 Sweet Stop

This classic ice cream parlor on Route 66 offers a nostalgic treat. Be prepared for potential wait times during peak hours, and consider cash as some smaller establishments might prefer it. It's a popular spot for a quick, delicious break.

A Taste of Americana

Rich & Creamy is a quintessential stop for ice cream lovers exploring the historic Route 66. While many enjoy the delicious treats and friendly service, be aware of reviews mentioning potential issues with payment methods or specific customer interactions.

Best Times

When
Weekday afternoons
Why
Fewer crowds, quicker service
Crowd
Low
When
Summer evenings
Why
Cool treat after a hot day
Crowd
Medium

Insider Tips

from TikTok, Instagram & Reddit

Cash is King?

While card payments are accepted, some reviews suggest having cash on hand for quicker transactions. :moneybag:

Malts are a Must-Try

If you love malts, this is your spot! Travelers rave about them being the best on Route 66. :ice_cream:

Route 66 Memorabilia

Don't miss the chance to grab some unique Route 66 pins and magnets while you're there. :camerawithflash:

Be Patient

Service can vary; some visitors report longer waits or less-than-ideal interactions. :hourglass:

Tips

from all over the internet

Cash is King?

While card payments are accepted, some reviews suggest having cash on hand for quicker transactions. :moneybag:

Malts are a Must-Try

If you love malts, this is your spot! Travelers rave about them being the best on Route 66. :ice_cream:

Route 66 Memorabilia

Don't miss the chance to grab some unique Route 66 pins and magnets while you're there. :camerawithflash:

Be Patient

Service can vary; some visitors report longer waits or less-than-ideal interactions. :hourglass:

What Travellers Say

4.3
(388 reviews)

Reviews Summary

Rich & Creamy offers a nostalgic Route 66 ice cream experience with highly praised malts and sundaes. While many visitors enjoy the classic treats and souvenir shop, some reviews highlight concerns about inconsistent customer service and payment practices. It's a popular stop for its sweet offerings and roadside charm.

"If I could give this place ZERO stars, I would. My mom and I decided to stop here for the first (and LAST) time because it looked like a small family-owned business, and we actually felt bad since it was so empty. Big mistake.

The moment we walked up, we greeted the old man working, and he completely ignored us and slammed the window shut in our faces. We thought, “Okay, maybe he didn’t hear us?” so we waited. TWO minutes later, he finally opened the window, acting annoyed, and asked what we wanted. We placed our order, nothing crazy, just ice cream. When it came time to pay, we handed him a card for a NINE dollar purchase. And then he had the nerve to ask for an ID.

Excuse me? An ID for a $9 charge? This wasn’t about the card. This was about the way we looked. We were being racially profiled and treated like criminals for no reason. The disrespect was loud and clear.

We came in with good intentions, wanting to support a small business, and instead we got ignored, humiliated, and targeted. If this is how they treat paying customers with suspicion, hostility, and flat-out discrimination — then it’s no wonder the place was empty.

Save yourself the time and energy. Don’t support a business that thinks profiling people is okay. Absolutely disgusting.

and from reading all the reviews they only card blacks and mexicans! absolutely ridiculous!

- from a proud to be mexican girly"

Rubi segura

"I got a turtle. It was really delicious on a hot night. Really nice owner. dish them out. It was great having some ice cream and sitting back and taking it easy. Went to a lot of ice cream joints while I was visiting, and this was my favorite."

water828

"We ate our way down Route 66 starting in Chicago and ending in St. Louis. Wife loves malts. She had like four on the trip. She said it was the best malt on the trip. I had a chocolate shake. It was good."

Dan Graff

What People Like

Delicious malts and sundaes
Classic Route 66 vibe
Souvenir shop

What People Dislike

Inconsistent service
ID for small purchases

Frequently Asked Questions

🚇 🗺️ Getting There

Rich & Creamy is located on Broadway, a section of the historic Route 66. It's a classic roadside stop, easily accessible by car. Look for its distinctive signage as you travel along the route. Reddit

Typically, there is street parking available near the ice cream shop, especially during less busy times. Reddit

If you are staying nearby or exploring the Broadway area on foot, it's possible to walk. However, Route 66 can be a driving route, so most visitors arrive by car. Reddit

🎫 🎫 Tickets & Entry

No tickets are required to enter Rich & Creamy. It's a walk-up ice cream parlor where you order at the counter. Reddit

Operating hours can vary, especially seasonally. It's best to check their most current hours before visiting, as some reviews indicate they might close earlier than expected. Reddit

There is no admission fee to enter Rich & Creamy. You only pay for the ice cream and any souvenirs you purchase. Reddit

Reservations are not typically needed or accepted at Rich & Creamy, as it's a casual ice cream shop. Reddit

🎫 🍦 Onsite Experience

Rich & Creamy offers a variety of classic ice cream flavors, sundaes, and malts. Popular choices include turtle sunda and chocolate shakes. Reddit+1

Information on non-dairy or vegan options is not widely available. It's recommended to inquire directly at the counter if you have specific dietary needs. Reddit

The atmosphere is generally described as a classic, small-town ice cream shop, offering a nostalgic Route 66 experience. Reddit

Some visitors enjoy their treats outside the shop, taking in the Route 66 vibe. Seating options may be limited. Reddit

You can find Route 66-themed pins and magnets at Rich & Creamy, perfect for commemorating your visit. Reddit

🍽️ 🍽️ Food & Dining

The malts are frequently praised as being exceptional, and the turtle sundae is another highly recommended treat. Chocolate shakes are also a good option. Reddit+1

Prices can vary, but one review mentioned a $9 charge for a purchase. It's advisable to check current pricing when ordering. Reddit

Credit cards are generally accepted, but some reviews suggest that having cash might be beneficial for smoother transactions. Reddit

While not explicitly stated, the classic nature of the shop suggests a focus on traditional ice cream preparations. Reddit

📸 📸 Photography

Capture the classic Route 66 signage, the colorful ice cream creations, and any Route 66 memorabilia you find inside. Reddit

Generally, taking photos of your food and the shop's exterior is fine. Be mindful of other customers and staff. Reddit

For Different Travelers

Tailored advice for your travel style

👨‍👩‍👧 Families with Kids

Rich & Creamy offers a fun, classic treat for families traveling Route 66. The ice cream and malts are a guaranteed hit with children, providing a sweet break during a road trip. The availability of Route 66 souvenirs like pins and magnets can also be a fun way for kids to remember their journey. Reddit

Keep in mind that seating might be limited, so consider enjoying your treats picnic-style nearby. While most reviews focus on the ice cream, be aware that some customer service experiences have been mixed, so managing expectations regarding interactions might be helpful for a smooth family outing. Reddit

🚗 Route 66 Enthusiasts

For those dedicated to the "Mother Road," Rich & Creamy is a quintessential stop. It embodies the spirit of classic American roadside attractions with its simple charm and focus on traditional treats. The Route 66 memorabilia available for purchase is a perfect way to enhance your collection or find a unique memento of your travels. Reddit

Embrace the nostalgia and enjoy a malt or sundae that feels like a step back in time. While some reviews mention service inconsistencies, the overall appeal for Route 66 travelers lies in the authentic, old-school experience it offers. Reddit+1

Deep Dives

In-depth insights and expert knowledge

The Route 66 Experience

Rich & Creamy on Broadway is more than just an ice cream shop; it's a slice of Americana nestled along the iconic Route 66. For travelers cruising the Mother Road, it offers a nostalgic pause, a chance to savor classic treats and pick up a souvenir. The shop's charm lies in its simplicity and its connection to the historic highway, making it a memorable stop for those seeking an authentic roadside experience. Reddit

Many visitors come specifically to experience a taste of Route 66 history. The presence of pins and magnets adds to this allure, allowing travelers to take a piece of the journey home with them. It’s a place where the simple pleasure of a delicious ice cream cone can feel like a significant part of the adventure. Reddit

While the ice cream is a primary draw, the overall experience is often tied to the broader context of driving Route 66. It’s about the journey, the stops along the way, and the memories created. Rich & Creamy contributes to this narrative by providing a sweet, classic stop that embodies the spirit of the open road. Reddit

Customer Service & Reviews

Customer experiences at Rich & Creamy appear to be varied, with some patrons highlighting positive interactions and delicious treats, while others have reported less favorable encounters. Several reviews specifically praise the "nice owner" and the quality of the malts and sundaes, describing them as the "best on the trip." Reddit+1

However, a significant negative review details experiences of being ignored, asked for ID for a small purchase, and feeling racially profiled. This review suggests that customer service can be inconsistent and that some visitors have felt unwelcome. It's important to note that such experiences, while concerning, are not universally reported, but they do represent a segment of customer feedback. Reddit

Given the mixed reviews, it's advisable for visitors to approach their visit with an open mind. While many find the ice cream to be a delightful treat and the atmosphere charming, being prepared for potentially varied service levels can help manage expectations. Reddit+1

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