"I 100% enjoyed my stay at Wyndham Bonnet Creek. Of all the Wyndham resorts I've visited this one is the nicest by far. It's absolutely beautiful. Several towers, several pools, 2 lazy rivers and the landscaping is amazing. The resort offers plenty to do when you're not visiting the nearby amusement parks.

On the negative side, check-in was a total disaster. I won't give the name of the young man who assisted me, but he either didn't know what he was doing or just didn't care. His explanation of the amenities was rushed and unclear. His overall demeanor was one of impatience and distraction. He couldn't answer any of my questions. He went to the "back" several times for clarification but still could not explain anything to my satisfaction.

There were several counters besides the main check-in desk staffed by employees who didn't seem to be doing a whole lot except posing and wearing the Wyndham attire.

I did receive professional assistance from a staff person named Maroun. I mention his name as he was the only person I encountered on that first day who was attentive and courteous. He was very helpful and gladly answered my questions.

The other drawback was Wyndham no longer provides transportation to the amusement parks and I did not find them helpful in offering alternatives. Again, Maroun to the rescue. Uber is available for $4-$5. For those with mobility issues such as scooters or wheelchairs there is a company called Mears. Cost is $9-$12 per ride.

All in all I enjoyed my stay at Bonnet creek. I must add I never had such a long list of chores I needed to complete prior to checking out. It's been a week since I've been home and I'm still waiting for the release of the $250 credit hold they placed on my card."

LaJuan W

"Fantastic location. Rooms were clean and spacious. Service was outstanding. Never waited longer than 8 minutes for a request, and we were in Tower 3, sixth floor. The kids loved everything. I think we could have skipped Disney and just enjoyed the resort!"

Bravin Hughart

"If I could give negative stars, I would. Not for the location and hotel itself, which are great, but for the Club Wyndham liars and manipulators. My husband and I are owners and took our 2 year old here to get away for a bit and be close to Disney for her. After checking in, we were directed to another counter. From there, we were immediately lied to. Paolo, who stated he was the concierge, told us that there was a note in our account that Wyndham tried to call us regarding their system going from Club Wyndham to Travel & Leisure and that we needed to set up the account. My husband asked if this was something that could be done over email, we were told no. It had to be done in person on the second floor. We gave him the benefit of the doubt and agreed to go just to set up the account so there would be no issues. My husband clearly told Paolo that if there was anything mentioned about sales, we were leaving. Paolo assured us it wasn’t sales, just getting set up with their new system. The next morning we went in and met with Stefano who stated that downstairs had put us as a sales meeting. We told them no, we’re not doing that. Stefano went and got a manager. The manager spoke with my husband and said they would give us $125 gift card to just stay for the meeting. Reluctantly, we agreed. 45 minutes turned into 3 hours of basically being told that we missed a deadline for deeding our account because we didn’t answer a phone call from Wyndham, we were about to be hit with over $700 a month extra in fees, and that they would get with the VP of the company to see how they could help us out. Stefano then sneakily tries to come back that he had a great deal for us, we could be deeded and roll the fees over into one small amount and we wouldn’t have to pay the fees in the future. Upon looking at all this paperwork, this company was trying to get us to sign that we would take a loan of $28,000 with more points in our account to use. After going through this for hours, we told them no. Stefano then comes back and says he can get our monthly down. This time the paperwork was to take a loan for $14,000. After the second time, they were FIRMLY told no by my husband and they continued to threaten that if we didn’t do this our fees are going to increase drastically but adding more to the loan would help and we could just pay for the fees with the extra points we buy.
If I see a dramatic increase in any monthly maintenance fees, we will be getting a lawyer which we are considering anyway for the manipulation and emotional trauma this experience and company has put upon us. Don’t ever get a timeshare, ESPECIALLY with Wyndham."

Marissa Oliver