Replacements Ltd Showroom & Museum

"We’re on a farewell tour, visiting family and friends as we make our way from Los Angeles to Brooklyn before catching a boat across the Atlantic to start our new chapter in France. We didn’t stop at the Johnson Presidential Library, and we didn’t linger in New Orleans. But we did stop at Replacements.com on our way from Wilmington to Knoxville — and what an incredible stop it was!

Replacements.com is truly the greatest shrine to decorative arts in the world. We spent several hours exploring their dazzling inventory, eventually adding to our “Our America” China pattern by Rockwell Kent — a little piece of home for our French future.

The staff were wonderful. Shipping to France was surprisingly affordable, and the person handling our order even spoke French, wishing us “Bonne journée!” as we finalized the purchase. It was the perfect stop on our journey, and we’re so glad we made the time. Highly recommended!"

Thomas Kunselman (Thom K in CA)

"Never knew I can replace some missing china I had for over 25 years. A close friend told me about Replacements, Ltd.
Within 10 days of viewing and finding my missing china, I completed my check out cart… plus getting a Fourth of July special discount, which was a special plus…
This Company is so organized, with a great website, easy to navigate. My package 📦 arrived intact, very well pack to prevent shipping breakage.
My China arrived quickly within 7 days.
I’m so delighted to know my china is complete!
Thank You Replacements, Ltd."

Naomi Deasley

"I ordered some dishes and some cloth placemats and napkins from Replacements. After placing my initial order, I asked if I could add 8 small side plates to the order. Customer service advised me that this would incur additional shipping costs of $100 (I live in Australia). I asked customer service to double check the rate as this seemed high and they informed me that, due to the additional dishes, shipping my order would now require two boxes rather than one. Reluctantly I agreed to the additional costs.

When I received my two large boxes, one box contained all of the dishes, nicely packed but with plenty of room as it was also full of popcorn filling. When I went to unpack my second box, it was empty except for 8 cloth placemats and napkins and 95% popcorn filling. These cloth items would (easily) have fit on top of the first box and provided additional protection for the dishes.

I was basically charged to ship a large box of popcorn across the world.

I then contacted Replacements and asked for a refund of the shipping fees for the second box. I assumed it would be a no brainer as any business (should) agree that charging a customer $100 to send out a large box containing only small cloth items was ridiculous. Instead I received a silly response stating that the second box was necessary to ensure all of my items arrived safely. When I questioned exactly how removing cloth placemats from a box of dishes increased the safety I didn't get a response. Not only were their shipping rates outrageous to start with, at the very least they could have shipped the placemats in a box 1/10th of the size of the box they sent. Nothing but price gouging of an international customer."

Christine Terrill