"I am sharing my experience so other customers can make an informed decision.

I consigned several high-end clothing items at True Fashionista. At the time of drop-off, the consignment counter employee, “Star” was dismissive, rude, and condescending. Notably, another customer at the counter — a frequent shopper — advised me not to leave my fine items a True Fashionistas and suggested #Audrey’s in downtown Naples as a more appropriate venue for luxury consignment.

Two weeks later, I received a text from Tru Fashionistas stating that the store was “passing” on all of my items. When I returned to retrieve them, “Star” returned my items wadded in a ball and stuffed into a garbage bag. She then informed me that I was banned from the store due to the “insurrection!”

When I calmly asked what she meant by that term, I was told it was because I, and the long time customer who spoke to me had been “rude” to her — which I strongly dispute. I did not raise my voice, create a disturbance, or behave disrespectfully at any time.

I was particularly disturbed by the casual use of the word “insurrection” to describe a routine customer interaction. That term carries serious historical, legal, and civic meaning. Applying it to a retail disagreement reflects either a profound misunderstanding of its significance or a willingness to use inflammatory language toward a customer.

As I quietly walked to my car, a man affiliated with the store followed me to the parking lot, and threatened, “That’s what you get for being mean to our employees.”

I attempted multiple times to contact co-owners #jenniferjohnson and #bradleyjohnson and Store Managers to discuss this incident and received no response.

I leave it to prospective customers to decide whether this level of professionalism, customer treatment, and language is appropriate when entrusting valuable items to a consignment business. I strongly recommend exercising caution — particularly with luxury pieces."

Tamara L. Surratt

"I really wanted to like shopping here, but I left very disappointed.
The store has a large selection, but I struggled to find higher quality pieces at prices that made sense for secondhand items. Several of the brands that caught my eye were actually lower end labels, and many were priced not much lower than buying the same items new at places like TJ Maxx or Marshalls.

After spending a good amount of time looking, I finally found one pair of slacks that fit well and seemed reasonably priced. However, when I brought them to
to the counter, the associate started ringing them up but thenapologized and told me she couldn’t sell them because someone had already ordered them online. I was surprised by this as I didn’t expect items on the rack in a resale store to be unavailable for purchase.

Overall, the experience was frustrating, and I left without buying anything. I hope the store can improve its pricing consistency and clarify how in store vs. online inventory is handled so customers don’t
waste time shopping items that turn out not to be available."

Michele Demisay

"Love this place! I consign and SHOP, all at the same time! The staff is super professional and helpful! Great merchandise for you or your home. Great gifts for friends, too! Check it out!"

Monna Finkle