
ABC Carpet & Home
A New York City institution offering a vast, curated collection of high-quality rugs, furniture, and home decor, blending antique charm with modern st...
Highlights
Must-see attractions
Social
From TikTok & Reddit
Best Time
Fewer crowds, relaxed browsing

ABC Carpet & Home
Best Time
Fewer crowds, relaxed browsing
Highlights
Must-see attractions
A New York City institution offering a vast, curated collection of high-quality rugs, furniture, and home decor, blending antique charm with modern style.
"It's one of my favorite stores for home goods, always fun to browse and find something you didn't know you needed."

🎯 Outlet for Bargains
Check out the Brooklyn outlet for discounted rugs, furniture, and more. Selection varies!
⏰ Allow ample browsing time
This store is huge! You'll want to explore every nook and cranny for hidden gems.

Highlights
Discover the most iconic attractions and experiences

Exquisite Rug Collection
Main Store & Outlet
Discover a vast array of handwoven rugs, from antique treasures to contemporary designs. A true centerpiece of the store.

Curated Home Furnishings
Main Store
Explore unique furniture, statement lighting, and artisanal decor that elevates any living space.

Seasonal Floral Installations
Main Store Entrance
Experience the magic of seasonal floral displays that transform the store's facade and windows.

Designer Collaborations
Main Store
Find exclusive pieces from collaborations, like custom patchwork rugs or unique lighting collections.
Plans like a pro.
Thinks like you
Planning Your Visit
Outlet vs. Flagship Experience
Navigating the Vast Selection
Best Times
Insider Tips
from TikTok, Instagram & Reddit
🎯 Outlet for Bargains
Check out the Brooklyn outlet for discounted rugs, furniture, and more. Selection varies!
⏰ Allow ample browsing time
This store is huge! You'll want to explore every nook and cranny for hidden gems.
💡 Ask for Dilek!
If you need expert rug advice, Dilek is a highly recommended, gracious expert.
⚠️ Be aware of return policy
Some customers report strict return policies, so clarify before purchasing.
Tips
from all over the internet
🎯 Outlet for Bargains
Check out the Brooklyn outlet for discounted rugs, furniture, and more. Selection varies!
⏰ Allow ample browsing time
This store is huge! You'll want to explore every nook and cranny for hidden gems.
💡 Ask for Dilek!
If you need expert rug advice, Dilek is a highly recommended, gracious expert.
⚠️ Be aware of return policy
Some customers report strict return policies, so clarify before purchasing.
🌸 Seasonal Decor Inspiration
Don't miss the beautiful seasonal floral installations, especially in fall.
What Travellers Say
Reviews Summary
ABC Carpet & Home is a beloved destination for its stunning and diverse collection of home furnishings, especially its renowned rug selection. While many shoppers adore the unique, high-quality items and inspiring displays, some have encountered challenges with customer service and strict return policies. Despite mixed service reviews, the store remains a top choice for those seeking distinctive pieces for their homes.
"It’s one of my favorite stores for home goods. They have a wide variety of collection from glasses, plates, furniture, rugs to bedding. I love to come here after visiting the Union Square green market. It’s always fun to browse through the entire store. You will find something you didn’t know you needed in a corner somewhere here. I also love that they have both antique and contemporary items to make your home more homey. I do love their rugs, but most of them are quite pricey. I’ll come back for them when I’m a billionaire. Absolutely adore this store!"
Bradley C
"Absolutely terrible customer service. I would not recommend buying a gift from here. The jewelry rep who helped me was completely disengaged—her attitude made it clear she didn’t want to be there. I essentially had to guide myself through the counter, and when I explained what I was looking for, she seemed bored and uninterested.
After selecting an item, I mentioned I needed to do an exchange since the gift my husband bought me didn’t fit. She took my receipt, then flatly told me she couldn’t help because I was four days past the return policy. I explained that I don’t live in New York and this was the soonest I could come in, but she showed no concern and told me to “email customer service.” When I asked if there was a phone number to call, she said no—which I later found out was untrue.
I eventually reached April in customer service, who said she’d email their product team to request an exception. I want to emphasize: this wasn’t a cheap item—it was a meaningful anniversary gift that I would absolutely keep if it fit. Since then, I’ve called the store (no one answers), left a message for the manager (no response), and spoken to April daily, only to get the same runaround. Customer service still hasn’t replied.
I rarely write reviews, but the level of frustration and disappointment is beyond. Buyers beware: while they may sell beautiful pieces, the lack of care and support is unacceptable. At this point, my only option seems to be reaching out to the designer directly for help."
May
"I went in here to buy some pillows and I had asked where the restroom was. 2 (2!!) diff employees looked me up and down and said “sorry it’s for customers only” I’m … literally trying to be a customer? One polite man let me know there was a restroom that I could use but I decided to leave and buy nothing (obviously) super glad i didn’t buy anything :) I suggest going literally anywhere else - side note, my family has been shopping here for 17 years and not a day longer"
Ava Rikki
What People Like
What People Dislike
Frequently Asked Questions
🚇 🗺️ Getting There
The main store is located at 888 Broadway in the Flatiron District. It's easily accessible via subway lines N, Q, R, W, 4, 5, 6 to 14th Street-Union Square station.
The outlet is in Industry City, Brooklyn, at 101 20th Street. You can reach it via the D, N, R trains to 36th Street or the F, G trains to Smith-9th Street.
Street parking can be challenging in Manhattan. Consider using a parking garage near the Union Square area. The Industry City outlet may have more accessible parking options.
Yes, it's possible to visit both locations in one day, especially if you plan your transportation. The subway connects these areas efficiently.
The closest subway station is 14th Street-Union Square, serving multiple lines including the N, Q, R, W, 4, 5, and 6 trains.
🎫 🎫 Tickets & Entry
No, entry to both the Manhattan flagship store and the Brooklyn outlet is free. You can browse at your leisure.
Hours can vary slightly, but generally, the Manhattan store is open daily, often from 10 AM to 7 PM or later. The outlet hours may differ. It's best to check their official website for the most up-to-date information.
There is no admission fee for the ABC Carpet & Home Outlet. It's a retail space where you can shop for discounted items.
While not explicitly stated, it's unlikely they offer reservations for general browsing. For specific high-value items, contacting the store directly might be an option.
ABC Carpet & Home frequently hosts events, such as custom upholstery sales or seasonal promotions. Following their social media or website is the best way to stay informed.
🎫 🛍️ Shopping & Products
They offer a vast selection including rugs, furniture, bedding, lighting, tableware, decor, and jewelry. They carry both antique and contemporary pieces.
Many of their rugs are considered high-end and can be quite pricey, reflecting their quality and craftsmanship. However, the outlet offers more affordable options.
Yes, they offer custom upholstery services, allowing you to choose fabrics and finishes for sofas and other furniture pieces.
Absolutely! ABC Carpet & Home is known for its curated collection that includes one-of-a-kind vintage and antique pieces alongside contemporary designs.
The store is renowned for high-quality home furnishings, with an emphasis on craftsmanship and unique materials.
🎫 💬 Customer Service & Returns
Customer experiences suggest a strict return policy, often with a limited window (e.g., four days). It's crucial to clarify the exact policy at the time of purchase.
Customer reviews are mixed. While some praise individual employees for exceptional service (like Dilek for rugs), others report negative experiences with disengaged staff and unhelpful customer service.
If you encounter issues, try contacting customer service via email or phone. Some customers have found it challenging to get a resolution, so persistence may be necessary.
Reports indicate that restrooms may be designated for customers only, and access might require a purchase or specific employee assistance.
While staff availability can vary, the store is large. If you need assistance, don't hesitate to approach an employee. For specialized help, like with rugs, asking for specific knowledgeable staff members might be beneficial.
📸 📸 Photography & Inspiration
Generally, taking photos for personal inspiration is acceptable, especially for social media content. However, always be mindful of other shoppers and avoid obstructing aisles.
The entire store is a source of inspiration! Look at the curated room vignettes, the unique rug patterns, and the creative floral displays.
The entrance with seasonal floral installations is very photogenic. Also, the rug sections and beautifully styled furniture displays offer great photo opportunities.
While not a formal design service, the staff can offer assistance. For more in-depth guidance, consider the expertise of specific employees known for their knowledge, like those in the rug department.
You can find many photos and inspiration on their official Instagram page (@abccarpetandhome) and by searching hashtags like #abccarpetandhome on social media platforms.
For Different Travelers
Tailored advice for your travel style
👨👩👧 Families with Kids
Keep a close eye on children, especially in the rug sections where they might be tempted to run, and around furniture that could be easily damaged. While restrooms are available, access might be restricted to paying customers, so it's wise to inquire beforehand. The sheer size of the store means it can be a lot for younger children, so consider shorter visits or focus on specific departments. The seasonal floral installations are often a hit with all ages.
💰 Budget Travelers & Deal Hunters
Keep an eye out for seasonal sales and promotions at the main Manhattan store as well, though these will likely offer more moderate discounts compared to the outlet. Following their social media or signing up for their newsletter can alert you to upcoming sales events.
🛋️ Interior Design Enthusiasts
Take your time to explore the different departments and observe how pieces are styled together. You'll find a blend of antique and contemporary items, offering a rich source of ideas for various design aesthetics. Don't hesitate to ask staff for information about specific pieces or designers, as some employees have deep product knowledge.
Deep Dives
In-depth insights and expert knowledge
The Iconic Rug Collection
Many shoppers highlight the rugs as a primary draw, even if they are a significant investment. The store prides itself on sourcing unique and high-quality pieces, often featuring collaborations with designers. If you're in the market for a statement rug, this is a must-visit.
For those seeking more budget-friendly options, the ABC Carpet & Home Outlet in Brooklyn is a great place to hunt for discounted rugs. While the selection might be more limited than the flagship store, you can still find incredible deals on quality pieces.
Navigating Customer Service Experiences
Common complaints include disengaged staff, difficulty with returns due to strict policies, and a lack of responsiveness from customer service. Some reviewers mention having to persistently follow up to resolve issues. It's advisable to be clear about return policies at the point of sale and to have all necessary documentation ready if you anticipate needing to make an exchange or return.
Despite these mixed reviews, the store's commitment to offering unique and high-quality merchandise often outweighs the service concerns for many shoppers. For those who value the product selection, a little patience and clear communication can help navigate the shopping experience.
The Outlet Experience in Industry City
Industry City itself is a vibrant hub with various shops, eateries, and creative spaces, making it a worthwhile destination for a day trip. The outlet store is known for receiving new inventory regularly, so repeat visits can yield fresh finds.
While the outlet provides significant savings, it's important to note that the selection can be more variable than the main store. Shoppers are encouraged to inspect items carefully for any imperfections, as outlet items are typically sold as-is.
Social
from TikTok, Instagram & Reddit