Lower Mesa Falls

"I’ll start by saying that I enjoyed the two years we lived at Mesa Falls. For the most part, the office staff were pleasant, we had great neighbors, liked our ward, and the space in the unit was nice. Unfortunately, the biggest issue I’ve had since our very first weeks here—and the reason for my 2-star review—is that the maintenance team consistently showed an extremely low standard of quality and customer service. Toward the end we maybe had 1-2 positive interactions, but the rest were extremely disappointing:

--I’ve called the emergency maintenance line only to discover the phone itself was turned off.

--We have strong reason to believe our cats were abused by a tech, but when we brought it up, staff dismissed us.

--We were told right after moving in that a completely clogged drain was “normal.” I eventually cleared it myself and pulled out a broken drain tool and enough hair from the last tenant to make a wig.

--Sheetrock work was done in our unit without a drop cloth, leaving drywall dust all over our chair, bookshelf, and belongings. We weren't even asked to move anything first to avoid that.

--A peephole was installed but left sticking out nearly a quarter of an inch on both sides of the door.

--Our front door was painted, but large finger-sized patches were simply left unpainted until we called them back.

And that’s just a sample—there are many more right up to our very last days in the unit.

It’s disappointing, because the community and layout are great, but the lack of care, professionalism, and accountability from maintenance made living here far more frustrating than it should have been.

Photos for two instances that I still have are attached."

Ryan Barnett

"We moved to Mesa Falls in 2023 and were there for almost 2 years. We enjoyed the beautiful grounds, and the property's amenities very much (game room, hot tub fitness center and club room) and, as everyone else we've talked to there, enjoyed the safety and security of the neighborhood. We were in the 3 bed, 2 bath unit, which was plenty of space for our ebay business and our work spaces as well. Everything was very clean and they really cared about the details. We loved decorating this apartment for Christmas. We took advantage of our balcony with wonderful views of the Rexburg water tower and hills. We even enjoyed a huge beautiful fireworks show right off our balcony last 4th of July! The maintenance team was amazing, and they always got to me within the hour of putting in a request. Tanis and Josh were who we mostly dealt with and they were truly blessings. The office staff were always available for any needs we had and they really worked hard to have every tenants best interests at heart. Very rare in todays rental world, where money is usually the bottom line. Emily and Morgan were both incredible as well as the front desk folk. If you are searching for a new, safe and comfortable place to live, I truly suggest making Mesa Falls your next home. They care very much about the standards of the property and the people living there. You wont find that many other places! We will miss you Mesa!!"

Lindsey Leonard

"We had a large wasp nest inside an exterior wall connected to the master bedroom and the maintenance crew went beyond what is expected to fix the issue. Once they were alerted to the issue they spent days fixing the issue and would stop by periodically to insure the situation was not getting worse. Several times they risked getting stung in order to fix the issue. They were also the most patient I have every seen any apartment maintenance crew be.

Edit: I do want to give a special shout out to Bridger, Luke, Brandon, and Wes. When they were helping us they were beyond polite and patient with all the times we called and they came in to help. They really made us feel seen and not just another nameless tenant. Throughout the entire experience not once did we feel like a bother to them. Thank you so much."

Brady