"Review for The Flower Garden Hotel, Hanoi
⭐☆☆☆☆ (1/5)

I rarely write negative reviews — as a frequent traveller who prefers simple, quaint hotels in good areas, I value warmth and efficiency over luxury. But my stay at The Flower Garden Hotel was unfortunately disappointing on too many fronts.

I was first given a room where the air-conditioning didn’t work. After repeated requests, the staff finally admitted — at midnight — that it couldn’t be fixed and agreed to change my room, but offered no help with the luggage.

The new room had an unflushed toilet, and the bathroom fittings were in poor condition — only the hand shower worked, and the water mixer was either scalding hot or icy cold. The bathtub design is quite unsafe, especially for older guests, as it requires a high and awkward hop-out.

The bed blankets were stained, no complimentary water bottles were provided, and to top it off, a large bug crawled out of my bag after being in the closet.

Breakfast was another letdown — stale and unappetising, not something you’d expect even from a modest property.

To be fair, the staff were polite and kind, and the location is excellent — central, vibrant, and easy to walk to many good spots in Hanoi. But the property itself is poorly maintained and not worth the price or the trouble.

Would not recommend staying here until the hotel seriously upgrades its rooms, maintenance, and hygiene standards.

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Sheetal mau Thacker Spacerite

"Nice city hotel, good location not far from the Old Quarter. Lots of tourists coming and going, the staff here know what they’re doing and get everyone organised. Food in the hotel was good and the view from the rooftop bar worth the trip in the lift. Would recommend if you’re staying in Hanoi."

Matthew Walsh

"The hotel makes a strong first impression. The lobby is beautiful, the breakfast buffet had plenty of choice, and the staff were all very kind and helpful.

Unfortunately, the rooms told a different story. Our first room smelled strongly of lemongrass, which seemed to cover an older, musty odor. The bathroom ceiling looked grey from mould, and the humidity was so heavy that the floor was damp by morning, with droplets forming on the ceiling in my sisters’ room.

When we returned later in the trip, our new room had visible mould on the headboard, ceiling, and even inside the air-conditioning unit. The bathroom had clearly been bleached, which shows some effort, but overall the conditions were still uncomfortable.

This hotel has real potential — the food, lobby, and staff all show what it could be — but the rooms need urgent attention."

Matilda