BAR HENRI

"Outstanding food and service. Supporting local produce and brewery. So glad we made the trip down from the Goldie. Will definitely be back."

Jamie Saurine

"Omg stunning corn and Zuchini fritters and coffee this morning. Just what I needed after having no electricity for the last week because of Cyclone Alfred. Needed the nurturing, wholesome food… so fresh and delicious flavours."

Amanda McHugh

"EDIT (as I cannot reply to owner response):
Your reply is factually incorrect. I absolutely DID NOT call and I at no point was I aggressive with your staff. I absolutely did not verbally abuse anyone. The facts are that my coffee order was pushed aside and not made, I waited 45 minutes and when I questioned why my order wasn’t being made I was met with aggressiveness from your staff and “do it yourself” and had to then beg for my my coffee cups and money back. I stayed absolutely calm however I was taken aback at the aggression and abuse I received when I asked what was going on. As already mentioned, there were several other people who also were complaining, and I did see another woman get very upset at how your staff handled the situation taking no responsibility and also being completely aggressive and abusive towards us. Your response shows that you are ok with your staff treating paying customers like this and you should be ashamed. Customers spend your money elsewhere this business is abusive and doesn’t look after their customers. Absolutely unacceptable and inappropriate behaviour from a business.

Worst experience at a cafe ever. I’m so angry!
I ordered 2 takeaway coffees at 7.56. One docket up infront of mine. Waited …. Waited.. 45 mins later and still no coffee. The lady infront of me and behind me wondering where their coffees are. Noticing people sitting down getting their coffees who ordered 20 mins after us. So we asked where are our coffees what’s going on? We got a “we have our own process so you can wait” I said it’s been over half an hour and are coffees are half made to the side. We were not advised of a 40 minute coffee wait. Another staff member walked up and said “you clock on and do it then” and I said I happily would, it would take me 2 mins to do the 3 remaining takeaway coffees. Then they continued to make other coffees ordered so much after us and ours just continued to sit unmade.
I’m so angry. I waited 45 minutes for nothing, and when I politely and very fairly asked why are my coffees not being made I was met with “do it yourself” no gracious apology or trying to make it right. These staff members are incapable of doing their jobs and they have no ability of basic customer service. The barista seemed confused and not confident to make the coffees and the dark haired girl was extremely rude and a horrible piece of work, I would never employ these girls and they need serious training in how to manage 3 coffees and address a customer follow up after a 45 minute wait when it wasn’t even busy!
Worst service ever. Photo of baristas leaving my coffees to the side while they make all the others ordered after, girl in window who instead of apologising and taking responsibility said “do it yourself” with a big smirk and attitude. Girls struggling to issue a refund after I had to BEG then to return my cups and money after waiting for 45 minutes. Disgusting. There were several other angry customers too."

A