Crossroads Chapel Hill

"For out 30th wedding anniversary 6/19
my wife and I made a 1:00pm reservation requesting a table outside. We were very pleasantly surprised to be seated outside on a beautiful day sharing the outdoor area with only one other couple. The staff were very friendly and welcoming. The manager brought us our dessert and introduced himself to us. Everyone was Very friendly.The lunch menu options were adequate. The food was very very good. The atmosphere was peaceful and quite (Cameron rd is in view, but not a lot of traffic noise). We had a very pleasant lunch!
I would recommend this restaurant."

Sal Panettieri

"I recently stayed at the Carolina Inn for work and had the opportunity to dine at their on-site restaurant, Crossroads. Upon arriving late at 7:45 PM, the front desk staff informed me that the restaurant was open until 9 PM, with room service available until 10 PM.

First impressions were disappointing. The front desk staff and the restaurant's host both lacked the customer service skills expected of a high-caliber, expensive hotel. The restaurant host appeared overwhelmed, simultaneously managing phone calls and my order without clear communication. This indicated a need for better training to handle multiple tasks efficiently.

I placed a to-go order for the vegetarian slider and the pimento mac and cheese. The host didn't inform me of the wait time, and I had to ask twice. It took about 10 minutes for my order to be ready. When I received my bag, it lacked ketchup for the sliders. When I requested some, the host sighed, saying it was already in the bag—which it was not. She eventually retrieved it but I could tell that my request was an inconvenience. During this time the restaurant was virtually empty, with no other guests or ringing phones at this point, making her behavior even more perplexing. While I understand the pressures of being a host, better customer service is expected, especially given the hotel's standing and pricing.

Back in my room, the vegetarian slider was dry and lacking in flavor. The pimento mac and cheese was mediocre at best. Surprisingly, the highlight of my dining experience was the complimentary cookie from the front desk.

Overall, the experience at Crossroads was underwhelming, with poor customer service and subpar food quality. Management should invest in staff training to elevate the dining experience to match the hotel's prestigious reputation."

Staci S

"We had delicious dinner at Crossroads but I have to say the Sunday brunch buffet was my favorite. The dinner menu offers classics such as steak, fish and they have wonderful appetizers and salads. We had the she crab soup and the burrata salad and both were fantastic. I had the salmon and my mom had the filet mignon and both were very fresh and healthy and tasty. We had the sorbet and ice cream trio as dessert. The ice cream tasted like freezer burn though so I would not get that again.
The real winner was Sunday brunch. There is a buffet with all kinds of hot entrees and sides, salads, pastries and omelet station. Our server was so gracious and kind and the service was excellent. Brunch comes with coffee and juices and is really all-you-can-eat. At $39 a person before tax and gratuity, that is also a great price for the selection and quality. The bread pudding was out of this world and we truly enjoyed every meal Crossroads."

Katharine Bayer