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Museu da Água COMUSA

2.7
·107 reviews·, Brazil

COMUSA is Novo Hamburgo's water and sanitation company, facing resident concerns over service reliability and customer support.

Highlights

Highlights

Must-see attractions

Social content

Social

From TikTok & Reddit

Best Time

Wed/Fri 18-21h

Blue hour photography, calmer galleries

CrowdLow
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Vista do mirante

Museu da Água COMUSA

Best Time

Wed/Fri 18-21h

Blue hour photography, calmer galleries

CrowdLow
Highlights

Highlights

Must-see attractions

COMUSA is Novo Hamburgo's water and sanitation company, facing resident concerns over service reliability and customer support.

2.7
(107 reviews)

"Frequent water outages and unhelpful customer service are major complaints from COMUSA users."

Vertical photo
TIP

Check for Water Disruptions

Recent reviews mention frequent water outages. Check COMUSA's official channels for updates before your visit. :informationdeskperson:

Be Prepared for Customer Service

Some users report poor customer service experiences. Have all your details ready if you need to contact them. :telephone_receiver:

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Quick Facts

Hours

Rating

2.7 · 107 reviews

Type

Government Office

♿ Wheelchair accessible
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Planning Your Visit

Understanding COMUSA Services

COMUSA, the water utility for Novo Hamburgo, handles water supply and sanitation. Visitors might encounter issues related to service interruptions or customer support, as noted in recent reviews. It's wise to check for any scheduled maintenance or known disruptions before your visit.

Navigating Service Inquiries

Some users report difficulties with COMUSA's customer service, citing unhelpful responses and long wait times. If you need assistance, be prepared with all your account details and be persistent in seeking clear information about water supply or service-related matters.

Insider Tips

from TikTok, Instagram & Reddit

Check for Water Disruptions

Recent reviews mention frequent water outages. Check COMUSA's official channels for updates before your visit. :informationdeskperson:

Be Prepared for Customer Service

Some users report poor customer service experiences. Have all your details ready if you need to contact them. :telephone_receiver:

Understand Water Meter Access

Ensure your water meter is easily accessible for readings. Some users have had issues with meter access. :housewithgarden:

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Tips

from all over the internet

Check for Water Disruptions

Recent reviews mention frequent water outages. Check COMUSA's official channels for updates before your visit. :informationdeskperson:

Be Prepared for Customer Service

Some users report poor customer service experiences. Have all your details ready if you need to contact them. :telephone_receiver:

Understand Water Meter Access

Ensure your water meter is easily accessible for readings. Some users have had issues with meter access. :housewithgarden:

What Travellers Say

2.7
(107 reviews)

Reviews Summary

Reviews for COMUSA indicate significant dissatisfaction with water service reliability, citing frequent and unexplained outages. Customer service is also a major point of complaint, with users describing unhelpful and automated responses. The company's handling of service issues and communication with residents appears to be a recurring problem.

"Não souberam responder uma pergunta simples que eles mesmos inventaram sobre " nicho " de entrada de água dizendo que existe um padrão municipal, só que na realidade não existe " padrão " pois em todas as casas é um tamanho diferente e em muitos casos são de mais difícil acesso ao que eu tinha na minha casa, porém abri por conta própria o espaço para facilitar a leitura do medidor para o funcionário da comusa."

Luciano Luis Rediss

"A gente tenta ajudar avisando sobre um vazamento na rua e eles vem com uma inquisição pra cima da gente. É uma loucura deles.

"Para um melhor auxílio e informação qualificada pedimos a gentileza que nos informe seu nome completo, nome completo do titular da fatura, número de matrícula, e telefone para contato, após estas informações terá o atendimento iniciado.""

David Birck

"Estou há 4 meses morando em NH e estou decepcionada!! Mais de 4 vezes sem água desde as 6 da manhã até à noite se quando vem. No condomínio onde moro tem crianças pequenas e idosos pra ficar nisso de falta de água, que falta de respeito!! Trabalho de motorista e passo onde estão arrumando e é 1 trabalhando e 10 olhando. Vamos melhorar isso pelo amor de Deus 😒"

janaina vargas

What People Like

What People Dislike

Frequent water outages
Poor customer service
Lack of communication

Frequently Asked Questions

🚇 🗺️ Getting There

Information on public transport or driving directions to Museu da Água COMUSA is not readily available from the provided data. It's recommended to use a navigation app or check local transport schedules for Novo Hamburgo.

Details regarding parking facilities at Museu da Água COMUSA are not provided in the given information. It's advisable to inquire locally or check for nearby public parking options.

🎫 🎫 Tickets & Entry

The provided information does not specify if Museu da Água COMUSA requires tickets for entry or if there is an admission fee. It's best to check their official website or contact them directly for current ticketing information.

Specific opening hours for Museu da Água COMUSA are not detailed in the provided content. Visitors should verify the operating hours before planning their visit.

Information regarding accessibility for individuals with disabilities at Museu da Água COMUSA is not available in the provided reviews or social media snippets. It's recommended to contact the venue directly for specific accessibility details.

🎫 💧 Water Service & COMUSA

Recent reviews highlight recurring issues with water supply, including frequent outages without prior notice or explanation. Some users also report dissatisfaction with the customer service response to these disruptions. Reddit

To report issues, COMUSA requests specific personal and account information, including full name, account holder's name, registration number, and contact phone number. Be prepared to provide these details when contacting them. Reddit

COMUSA has a municipal standard for water meter entry points, though user experiences suggest variations in size and accessibility. Ensuring easy access to your meter is recommended for efficient readings. Reddit

Some customers have expressed frustration with COMUSA's complaint handling, describing responses as unhelpful, automated, or lacking in genuine assistance. Persistence and clear communication are advised when lodging complaints. Reddit

If your water supply is interrupted, check COMUSA's official channels for any announced maintenance or issues. If no information is available, contact their customer service with your account details, but be prepared for potentially slow or unhelpful responses. Reddit

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