"Booked for our son’s wedding and it was horrible. No notification until a week prior that the adult pool,Spa and casino would be closed due to renovations (they had to know this work was going to be happening when we toured and selected their resort). We had already signed contracts and too late to change. Worse part was the full “resort fee” they charged us and all of our guests- when 90% of the resort was closed. Last - carefully review your bill. If you buy the bfast package they also bill you for full bfast under another restaurant name- then you have to try to deal with it while running out the door to go home or over the phone/email - where they ignore you because they have already run your card and been paid. They have been asked to audit all of our guests bills and have ignored us. We have asked for part of the high “resort” fee to also be credited back to our guests given the lack of resort services open during our stay- also ignored. No response AT ALL, to multiple polite emails on the issues and concerns we had. Don’t stay here. Not the sort of people you want to spend your money with. Low business integrity and that is being generous."

Ame Kehoe

"While vacationing we booked this resort on our last in Puerto Rico. Even though updates were in process it didn't take away enjoying the resort. The beach was amazing, our room was quiet at the end of hallway looking at the rain forest with nice amenities. There pool areas that have more a party vibe and also areas that more quiet and relaxing. The food was the best during our entire stay in Puerto Rico, the staff was friendly and helpful. I had never stayed in a resort like this during all my travels it was fun for night and maybe two nights would be OK, it just depends on what you are looking for."

Gloria

"Strongly would not recommend and doubly check your bill!!!!!!!!!!. Now, I will say that the view are beautiful. We went in and it was gorgeous, the mountains in the front and the beach immediately out of the rear of the resort were amazing. The service from the restaurants were stellar. Mr. Juan, Karla, Gilberto, Gustavo, Carlos Mrs. Ana, Mrs. Williams (mi prima💕) and Samuel at roots were amazing each time we visited. The guys in Caicu were sensational too. Caicu was such a chill vibe and the guys are very accommodating.

Now… the room… when we got into our room (mind you we had a later check in because of our flight) we noticed when we were settling in that there were a literal ton of ants crawling in the coffee maker, the drawer w the coffee and tea, and the stand under the TV. We called the front desk about it and they said to come down in the morning. We go down there and they said “we don’t have any pest problems but we’ll send a work order for the room to be fumigated” we said okay and they said it’ll be about 30min when they come up. It was raining on and off that day (the first full day) so we were greatly in the room. They never came up… the next morning (day two) I had AGGRESSIVE bites all up and down my legs, feet and some on my arms. I half chalked it up to mosquitoes because it was raining so much but I noticed they were in clusters and hurt so much I cried. We go to the desk AGAIN and show them pictures of the ants and my bites assuming it’s bed bugs too.. the didn’t want to look at any of the pictures but said they’ll send security up with ointment and to get a statement. We demanded a new room because this isn’t the first complaint and now I had aggressive bites and uncomfortable to let my legs or arms show because they looked so bad. They were reluctant. When we got the new room it was really a down grade. Significantly smaller and little features we liked were not there. They never gave me the ointment so I got this less than an ounce of hydrocortisone from the gift shop ($14, HELLA over priced). They really didn’t care at the front desk and never took any accountability. Their exterminator came to the first room and swore he didn’t see anything, my fiancé and I literally had to point out the colonies of ants around the room and he still acted like we were making things up.

They charged us TWICE and then for the room and the move which again wasn’t of any fault of our own. We chose this location because they advertised a shuttle to and from the airport. They never mentioned a fee, they directed us to a desk to make a reservation, no one came for over 40min… the gave us a QR code, didn’t work. They then suggested an uber but we argued why advertise a shuttle if it’s not up and then not ever mentioning a fee in your website… of course no answer. They mentioned when we were booking all inclusive, absolutely not.

The breakfast was amazing but 30/person was outrageous, GOOD !!! Not not $30 good. Everything else was closed or the menus were all the same with minor changes. Nothing is close, you can’t really plug into the city because how far back it is unless you got a rental or an uber. And I was in pain the entire time I couldn’t even get out the room.

Views easily a 10, the service 10 (only had a problem with maybe one server, she definitely was acting different with a number of her tables and almost never came to us but all the other servers did… lol and then again the front desk and security and exterminator…) but ABSOLUTELY not worth it… and we’re still trying to settle this over charged bill… an engagement/bday trip from hell"

Lana C.