Coal Exchange (The Exchange Hotel)
A grand 19th-century former coal exchange transformed into a luxurious hotel in Cardiff, blending history with modern comfort.
Highlights
Must-see attractions
Social
From TikTok & Reddit
Best Time
Fewer crowds, more relaxed vibe
Coal Exchange (The Exchange Hotel)
Best Time
Fewer crowds, more relaxed vibe
Highlights
Must-see attractions
A grand 19th-century former coal exchange transformed into a luxurious hotel in Cardiff, blending history with modern comfort.
"Exceptional service and stunning rooms make this historic gem a top choice in Cardiff."
🎯 Book in Advance for Events
During Six Nations or major events, book your stay months ahead!
✨ Ask for Room Upgrades
If your room isn't ready, staff might offer an upgrade or tokens.
Highlights
Discover the most iconic attractions and experiences
The Grand Hall
Main Lobby
Step into a breathtaking space that whispers tales of Cardiff's coal trading past. A true architectural marvel.
Luxurious Rooms
Guest Rooms
Indulge in lavishly decorated, spacious rooms, some featuring unique amenities like spa baths for ultimate relaxation.
Upscale Dining Experience
Hotel Restaurant
Savor exquisitely flavored and beautifully presented dishes in an elegant setting. A culinary delight awaits.
Plans like a pro.
Thinks like you
Planning Your Visit
Book Ahead for Peak Times
Embrace the Grandeur (and Quirks)
Best Times
Insider Tips
from TikTok, Instagram & Reddit
What are the best hotels in Cardiff?
🎯 Book in Advance for Events
During Six Nations or major events, book your stay months ahead!
✨ Ask for Room Upgrades
If your room isn't ready, staff might offer an upgrade or tokens.
Planning a visit to Cardiff. Desperately need answers to a few questions.
Travelling to Cardiff for Six Nations - tips & suggestions?
☕ Coffee Costs Extra
Be aware that proper coffee at breakfast comes with an additional charge.
🌬️ Check AC Status
Rooms can get warm; inquire about air conditioning installation progress.
Tips
from all over the internet
🎯 Book in Advance for Events
During Six Nations or major events, book your stay months ahead!
✨ Ask for Room Upgrades
If your room isn't ready, staff might offer an upgrade or tokens.
☕ Coffee Costs Extra
Be aware that proper coffee at breakfast comes with an additional charge.
🌬️ Check AC Status
Rooms can get warm; inquire about air conditioning installation progress.
💯 Staff Make the Stay
Exceptional service from staff like Jamie, Haley, Sam, and Scott is frequently praised. +2
What Travellers Say
Reviews Summary
The Coal Exchange is lauded for its stunning historic building, exceptional staff service, and delicious upscale dining. Guests frequently highlight the luxurious rooms, some with spa baths, and the hotel's prime Cardiff location. However, some reviews point to dated interior decor in certain areas and potential issues with air conditioning, though renovations are reportedly underway.
"My wife and I had the absolute pleasure of staying at The Coal Exchange on the 8th of August 2025, and we honestly can’t speak highly enough of the entire experience.
From the moment we arrived, we were greeted with warmth and professionalism. A big thank you to Jamie on reception, who was incredibly friendly and polite – he made us feel instantly welcome and set the tone for a fantastic stay.
Our room was stunning – beautifully decorated, spacious, and spotlessly clean. The highlight was definitely the spa bath in the room, which added a luxurious and relaxing touch to our evening. It was the perfect way to unwind.
We also had the chance to dine at the hotel’s restaurant, and the food was nothing short of amazing. Every dish was full of flavour and beautifully presented. Special mention goes to restaurant managers Haley and Sam T, who were both outstanding – attentive, professional, and clearly passionate about delivering a great dining experience.
All in all, The Coal Exchange exceeded our expectations in every way. We’re already looking forward to our next visit!"
Steve Hole
"What a shame - and what a missed opportunity. The hotel is housed in an incredible old building and the outside approach is striking as you walk to the main entrance - almost like a grand French chateau. Unfortunately there are all sorts of let-downs once you check in. The purple and black decor is more like a relic of a bad 90s nightclub - does anyone really want padded black leather behind their head, deep purple walls and a random history of the building printed on the ceiling above the bed? (Weirdest design decision of all - see photo...) We had a bed which was comfortable and clean but pretty small - too small for the size of room or for us to sleep comfortably. It was also hot and stuffy throughout the hotel - with double glazed/double width windows that restricted the amount of fresh air you could get into your room. There is an amazing grand hall behind reception, but it's just left abandoned and unlit in between functions and feels like a forgotten part of the building - right in the centre of it. The breakfast buffet is extensive but poor quality - worst (bready and tasteless) sausages I have had for a while, black pudding that wasn't cooked, powdery scrambled egg, tinned mushrooms. The only yogurts available were banana and toffee flavoured - not a great breakfast choice. And you pay extra for a proper coffee. Someone with a bit of taste needs to grab this place and shake it up - it could be fantastic, but currently feels dated and unloved. Could do better..."
prio7342
"Beautiful hotel in a fantastic location. I think the room was due a bit of a spruce up including air-conditioning, although we did stay in a heatwave and I was informed they are in the process of having it installed which takes time on a listed building. We also didn't have hot water, for one night that was no issue. Breakfast was lovely, very tasty and fresh. But the best thing was the staff, they were so friendly and helpful it made our stay feel extra special, big shout out to Scott (I think his name was) for going the extra mile for us. We will be back 🥰"
Johanna Munian
What People Like
What People Dislike
Frequently Asked Questions
🚇 🗺️ Getting There
The Coal Exchange is centrally located in Cardiff. It's easily accessible by public transport, with Cardiff Central Station a short walk away. Taxis and ride-sharing services are also readily available. If driving, check for nearby parking options as on-site parking might be limited.
Yes, The Coal Exchange boasts a fantastic location right in the heart of Cardiff, making it easy to explore the city's attractions on foot.
From Cardiff Airport, you can take a taxi or a pre-booked shuttle service directly to The Coal Exchange. Alternatively, take the airport bus to the city center and then a short taxi ride to the hotel.
Absolutely! The hotel is well-served by public transport. Cardiff Central Station is nearby, and numerous bus routes operate throughout the city, making it convenient to get around.
Parking availability can vary. It's advisable to check with the hotel directly regarding on-site parking or to research nearby public car parks in advance, especially during busy periods.
🎫 🎫 Tickets & Entry
Standard check-in times are typically in the afternoon, and check-out is usually by late morning. It's always best to confirm the exact times with the hotel directly when booking.
You don't need tickets to enter the hotel itself, but booking your room in advance is highly recommended, especially during major events like the Six Nations rugby matches.
The hotel may offer various packages, especially around events or for dining. It's worth checking their official website or contacting them directly to inquire about current promotions.
Cancellation policies can differ based on the rate booked. Always review the terms and conditions at the time of booking or contact the hotel for clarification.
Typically, guests must be at least 18 years old to book a room and check into a hotel. Identification may be required upon check-in.
🎫 🧭 Onsite Experience
Rooms are generally well-appointed, often featuring comfortable beds, en-suite bathrooms, and modern amenities. Some rooms boast unique features like spa baths, adding a touch of luxury. +1
Yes, the hotel features an upscale restaurant offering delicious food and a bar, perfect for enjoying a drink.
Complimentary Wi-Fi is usually provided for guests, allowing you to stay connected during your stay.
Pet policies can vary. It's best to contact the hotel directly to inquire about their specific rules regarding pets.
The hotel offers a relaxed atmosphere within a busy location, blending historic grandeur with comfortable accommodations.
🍽️ 🍽️ Food & Dining
The restaurant offers an upscale dining experience with beautifully presented dishes full of flavor.
Breakfast is available, and reviews suggest it's lovely and fresh. However, be aware that proper coffee may incur an extra charge. +2
While specific dietary options aren't detailed in reviews, the upscale nature of the restaurant suggests they are likely to cater to various dietary needs. It's best to inquire directly with the restaurant.
Yes, it's often possible to book a table at the hotel's restaurant even if you are not a guest. It's recommended to make a reservation, especially during peak times.
Dining hours can vary. It's advisable to check the hotel's website or contact them directly for the most up-to-date information on breakfast, lunch, and dinner service times.
📸 📸 Photography
The Grand Hall is a stunning architectural highlight perfect for dramatic shots. The exterior of the building is also impressive. Guest rooms, especially those with unique decor or spa baths, can make for interesting photos.
Generally, yes, you can take photos in public areas for personal use. However, for professional or commercial photography, you would likely need to seek permission from the hotel management.
The Grand Hall can be dimly lit, especially when not in use for events, which might require a good camera or phone with low-light capabilities. Guest rooms will have varying natural and artificial light.
While personal photography is usually fine, be mindful of other guests' privacy. Avoid taking intrusive photos. Professional shoots will require prior arrangement.
A camera with good low-light performance is beneficial for the Grand Hall. A versatile lens that can capture both wide architectural shots and details would be ideal.
For Different Travelers
Tailored advice for your travel style
👨👩👧 Families with Kids
Parents might appreciate the attentive staff who go the extra mile to ensure a pleasant stay, as noted in several reviews.
💰 Budget Travelers
To make it more budget-friendly, consider booking rooms that don't include breakfast or opting for the bar menu over the full restaurant experience. Look out for any special offers or packages that might bundle services. Alternatively, exploring nearby budget-friendly eateries for some meals can help manage costs while still enjoying the hotel's ambiance for a portion of your trip.
💑 Couples Retreat
Enjoy a fine dining experience at the hotel's restaurant, where the exquisite food and attentive service create a memorable evening. The hotel's central location also makes it easy to explore Cardiff's romantic spots or enjoy a night out. The blend of historic grandeur and modern comfort ensures a sophisticated and enjoyable stay for couples.
Deep Dives
In-depth insights and expert knowledge
The Building's Rich History
Visitors often remark on the striking exterior and the impressive Grand Hall, which serves as a central point within the hotel. While the building's history is a major draw, some reviews note that the interior decor can be a departure from traditional historical aesthetics, leaning towards more contemporary or eclectic styles. This blend of old and new creates a unique, albeit sometimes debated, ambiance.
Understanding the building's past as a vital center for global commerce adds a layer of appreciation to any stay. It’s a place where significant deals were struck, shaping the economic landscape of Wales and beyond. Today, it offers a chance to sleep within walls that have witnessed centuries of history and commerce.
Guest Room Experiences
However, guest experiences with room amenities can vary. Some reviews mention that certain rooms might be due for updates, particularly concerning air conditioning, which can be an issue during warmer periods. The hotel has indicated that AC installation is in progress, acknowledging the challenges of updating a listed building.
Despite these varied points, the overall sentiment regarding the rooms is positive, emphasizing cleanliness and comfort. The staff's willingness to address issues, such as offering room upgrades when rooms aren't ready, significantly enhances the guest experience and makes visitors feel valued.
Dining and Breakfast Delights
Breakfast at The Coal Exchange is also a highlight for many. Reviews describe it as lovely, very tasty, and fresh. However, a practical tip from guests is to arrive early to enjoy the best selection. One detail to note is that while the buffet is extensive, certain items like proper coffee may come with an additional charge, a point mentioned by a reviewer.
Overall, the dining aspect of The Coal Exchange is a strong point, with both the evening meals and breakfast receiving positive feedback for quality and taste, complemented by excellent service from the restaurant staff.
Social
from TikTok, Instagram & Reddit