"SHAME on your service department at Legacy Ford Corbin, Kentucky!!!

I took my perfectly running truck (bought from THIS location) in for my prepaid oil change. The service tech told me I had holes of rust in my transmission lines. I agreed to have them fix it. They gave me a Ford fusion that was dirty and smelled of cigarettes as my "loaner". After paying nearly $1200 I brought my truck home to see it was now leaking all over my driveway.

I called and brought it back in right away. They told me that it's very "common" to have another line go bad from the pressure and it will be an additional $450 which is a discounted price!!! I immediately said NO and without even putting me on hold or asking anyone the person on the phone said they will take $150 off for labor.

I then took my truck to a transmission company who informed me that whoever replaced my lines did NOT replace my seals and that's why there was a leak. The parts cost $20 and I happily paid the $90+ labor fee.

It's DISGUSTING to know how crooked of a reputation these big name service departments have. Such a scam, I should have believed all the negative reviews. Maybe you shouldn't pressure your staff to make problems to get more money and you could have loyal customers in the long run. I will NEVER use ANY Ford for my next vehicle purchase nor will I dare use their service department. I already had paid for 6 oil changes (close to $500) when I bought my truck. I've used 1 and will still Never set foot near a Ford dealership again.

Shame on your name!!!! I will make sure none of my friends or family give any business to ford."

N T

"My son bought a used Taurus with 95k miles on it. Within 3 days the water pump leaked coolant into the engine; thankfully he stopped early enough the engine is worth saving, but we're not wealthy, so we have to work on cars ourselves.
One of the reasons he chose a Ford is parts SHOULD be readily available. Hmph.

Well... Lemme tell you a little story...
We ordered most parts online, to save a few hundred dollars, but some parts are basically dealer only for some reason.
Anywho... Some of the bolts are single use, so, we bought a set from our local dealer.
Fast forward to the next weekend, and now comes time to reassemble, and we find out they gave us the wrong bolts.

Eh .. honest mistake, it happens. However, it's after 12p in the middle of a Saturday, and NO Ford dealer parts departments are open within an hour drive of us.
Well, time without a car is rough, so we decided it's worth an hour and a half drive, one way, to Philly (Conshohocken) for parts.

We couldn't have been much clearer on the phone with them... 3.5L, 2015, SINGLE cam phasers. and guess what folks.... Took our credit card info and left the parts with the sales department (who'd still be open by the time we got there).
Awesome!!! Right? Ford dealer pulls through... Fast forward an hour and half, $25 in gas and $11 in tolls later... To find out, they set aside for us, the SAME WRONG bolts as the first dealer.
Ugh. and nobody in sales or management would go into the closed parts department to get us the correct ones, even when we told them the part number itself, exactly as it would be written on the bag and shelf labels.

So... We call the nearest dealer, another 30 minutes away (Springfield Ford). Who's parts/service department closes in ten minutes.
They had them, but wouldn't take our payment over the phone and leave them with sales, like the dealership in Conshohocken did.

Did they offer to cover it and let us pay them back when we got there, for our crazy inconvenience and wasted time? No.
Did they offer to stay an extra 25 minutes and really help a customer in need?... No.
I asked if they could pull the correct ones and have the sales department ring us up... No, apparently that's not possible.

At this point, the guy said the only way you're gonna get this resolved is Monday morning. Basically pushing me off the phone... By this time, it was probably 5 minutes to them closing, so, I get it ...

nobody HAS to go the extra mile, it's not required, but... Man... I'm 44, and I never would have thought getting the correct parts, from a dealer, would be so difficult.

Especially for such a common part, I mean more than half of these engines have this flaw, and it's got to be one their most installed designs in the last couple decades... So.... They all have plenty in stock.
But if you work full-time hours, good luck buying any.

It's just so insulting the way people treat each other these days... Time was, in a situation like this, a dealer would bend over backwards to try and accommodate and apologize for their mistakes. But .. it's 2025 now, and the bottom line just affected by us poor people trying to keep their poorly designed power trains still on the road.

I've been a Ford fan my whole life, this has really soured me on the brand. I've been passively car shopping lately, and now I know, my future cars will not be Ford's. There's no point ...

They used to go a couple hundred thousand miles with routine maintenance, these days, if you follow the maintenance protocol, you're almost guaranteed a dead transmission or engine at a around 100k miles.

It ought to be criminal. I've had plenty of cars from 90's and early 00's go near or over 200k with nothing but scheduled maintenance and maybe an occasional sensor here and there... Yearly costs of under $200-500. These days are insane.... If you travel much, you'll buy a Ford three times in expensive repairs if you try to keep it longer than 100k miles... Which can be like, 3 years for some of us commuters.
I just don't get it... I don't understand how people can afFord it."

Alex R

"I grew up with real cars, muscle cars, Detroit American Heavy metal! I’ve always loved the GM brand and I was actually liking the Ford truck. In the market for one now but there’s NO WAY I’ll ever own a Ford! I have a show I’m watching on ridiculous 4 minutes of programming, 2 minutes of ads Hulu and every single time there is a ford ad. None of them are ever in English anymore. I speak English because that’s what we speak in the United States. Ford has zero request for their own country! Complete engagement
Embarrassment to this Nation!"

Kathleen Blackwell