"Our group of 10 boys was there having a farewell party for my son Kerrick, unexpectedly, all of his friends, except one who was out of town, came and joined us. I saw the happy and exciting faces of our pre-teens. I am so happy to be there witnessing their happiness and fun moments together. This is a chance for them to create more memorable moments when they are together. I really appreciate that the table we reserved was given to us once we were there, which might not be the case if there were many groups of players. That means we can settle all the children there and very thoughtfully there is one small table at the corner for us to put all the food and drinks we brought for the party. My main purpose of writing this review is first, great party experiences for the children which is our first priority, so I highly recommend Dix 30 location. Second, appreciation for the staff host of the party, Mohammad, he is amazing in assisting us and arranging simply like when to provide me with the cake, utensils, soft drinks and candies, water and cups for the children after the first game. He is polite and thoughtful. I appreciate him for asking most of the people of the group with the table next to us to stay away from our table. This is one thing I would appreciate if it can be improved by the management, in my table, there is not enough space for us to sit, we do have two extra chairs for me and my husband to use when necessary, space-wise, it is a bit too tight, two of us are always standing. The problem of the group next to us, really annoyed me a bit, as all of them , adults who are staying here or those just dropping off their kids, and a few of the children are standing around our table and looking at all the things we have, and I am not comfortable with that especially when I was there alone during the first game while my husband is picking up the food for the children. And I am glad that Mohammad talked to them about this multiple times, but they are doing the same. It is a situation that Mohammad and I cannot control. I really appreciate his flexibility for the children to switch groups, and for our third match, he got a great suggestion, that he would like to see the children having a fair match. So he helped them to rearrange their teams. I was very busy during the time with the children, they were excited and happy and chatty, I appreciate the patience of Mohammad, and thanks again. Kerrick would like to thank you for your amazing service, patience and flexibility, he had so much fun on July 5th Saturday."

Candy

"My son had a birthday party planned here for june 28th. Unfortunately out of the friends that were invited, no one was able to make it due to the long holiday weekend. My sons birthday is the 25th of june right after st jean so we tried to make the party for the 28th.

With Canada day being so close, many of the friends already had vacation plans, leaving my son with no one to be at his bday party.

I called june 23 to cancel the party. I waited a little longer so we could ensure RSVPs unfortunately none were returned.

Devastated for my son, I pleaded with the women who answered the phone and I attempted to reason with her after being denied a refund. I was very polite and really wanted her to put herself in my shoes as we were excited to have the party there but things didnt work out as planned.

I am aware of the time frame for cancelation is 10 days before the reservation date and completely understand the policy of refund. However, as a mother of 3 young children (all born in june 13,22 and 25) I begged to have a refund for my deposit since money is very tight and couldnt afford to lose the deposit and also find another way to celebrate my sons birthday . I would've liked to have the chance to make it up to my son for the devistating outcome of no guests.

Unfortunately, i didnt get the young women's name as i was just too distraught and stressed out trying to find a solution to the mess that had just unfolded.

Even begging and pleading with the women to please make an exception. I explained that my little boy deserved to have a special birthday.

To some, 160$ may not be much, but for a mother for 3, its everything.

The women on the phone seemed to have no remorse. She wasnt willing to be a human first and help a mother and her child in need of empathy and understanding .

I was very disappointed and expected better customer service than what i had experienced. I expected a humain solution, Especially coming from a business who returning back 160$ wouldn't affect there overall sales ans profit numbers. But instead i was left feeling like the person on the otherline couldnt give a care in the world.

Out of fustration of course, I did say i would ensure to never recommend this establishment to anyone since they dont actually care about the kids happiness l and only wanna reap the profits.

I do take this back, as my situation was desided by a young women employee and not the decision of an experienced manager whos main forcus is to ensure happy customers who will likely wanna return to there establishment and will remember feeling supported in a difficult time. Needless to say, I feel robbed quite frankly, seeing as the 160 would have gone towards making it up to my son for the unfortunate situation.

My son loves laser tag , and i didnt want to put him through the experience and memory of having a laser tag birthday were no one showed up ,leaving him never wanting to go back , part of me doesnt want to bring him back for the poor treatment we were given in a time of dispare.

I refuse to spend my money on a place that wont even try to cut parents a break especially with cases like mine . I hope that in the future the laser tag enterprise will train the staff to make exceptions were exceptions are valid . And grow some empathy and humanity for the parents who struggle trying to make the childs day special.

I appreciated everyone who has taken the time to hear my experience and pray no child or parent experiences the same outcome, and to the parents and children who have had the same or similar situation arise, you are not alone . I hope my story could reach someone who can make a change in taking in this feedback to ensure situations like this are avoided. I only hope laser tag can provide every parent feeling treated fairly, humanely, and able to leave with there dignity.

Thank you"

tara gibson-gallagher

"We called ahead to check if the Montréal Passport was accepted and were told yes, so we rushed 30–45 mins to make the 11:45 AM game. After arriving, we learned the passport wasn’t valid at this location due to a language misunderstanding. Despite that, we paid and joined a lovely family of five with three kids. It was our first time playing, and we had an amazing experience! The kids and parents gave us great competition, and our team won. Big thanks to the family for letting us join and have a great memory. Also to the staff member with glasses she was kind and helpful. A fun and friendly place for kids or friends!"

Bhavana Achanti